A new mobile app experience is coming soon!
Get ready – Managing your account is easier than ever
with our redesigned mobile app.
 |
Important: Please make sure your contact information is up to date in My Account so we can notify you when the new app is available. |
FAQs
How will I know when it’s time to switch to the new mobile app?
We’ll email you and post updates on smud.org when it’s time to switch to the new app.
Why is SMUD updating their mobile app?
We’re updating the mobile app with new features to help you manage your account easier.
Do I need to delete the old app?
When the new app is available to download you will need to delete the old app.
What should I do if/when the old app stops working?
Our old app will stop working once the new app is available. We’ll let you know when that happens and provide instructions on how to install the new app. In the meantime, you can visit smud.org to manage your account online.
Will my current payment method(s) be available in the new app?
Yes, your previously saved payment methods will carry over to the new app.
Will I need to do anything if I use Auto Bill Pay?
No, we’ll carry over your Auto Bill Pay enrollment.Will my login information change?
No, you'll be able to use your current SMUD user ID and password.
Will my alert and notification preferences carry over?
Your preferences will carry over to the new app.
I have a business account. Can I use the mobile app?
No, the mobile app is currently available for residential accounts only. If you have a business account, you can still access My Account on your mobile device by opening a web browser and visiting smud.org to sign in to My Account.
Upcoming features
New payment options
Streamline payments with Venmo, Apple Pay, Google Pay or PayPal
Enjoy secure, easy bill payments with your preferred digital payment method. Convenience, security and ease - all in one place.
Secure messaging inbox
Expert help at your fingertips.
Send a secure message to our customer support team within the app. We're here to help with your billing, payment or general account questions.
More great features!
Real-time outage details
Stay informed with live outage maps, check your meter status and get updates instantly.
Easy, secure sign-in
No more typing your password every time. Use Face ID or your fingerprint to access your account quickly and securely.
Manage guest access
Easily add, edit, or remove guest users from your account with full control — perfect for households sharing one SMUD account.
Payment options
Set up auto pay for automatic payments, or choose a payment plan if you need extra time. Manage all your payment choices conveniently in the app.
Flexible billing options
Take the surprise out of your bill by setting it at the same monthly payment for a full year with Budget Billing.
Track your usage
View how much energy you use and compare your usage over time.
View your bill
See your latest bill, look back at past charges and download any bill for your records.
Start, stop, transfer service
Need to move or start service? Easily submit requests up to 35 days in advance, and track their progress anytime.
Manage notifications
Choose how and when you get alerts, like outage updates or bill reminders, all managed within the app.
Stay informed of new changes
Keep your contact information up to date so you never miss an important update.