Customer support

We're here to serve your needs.

Let us know if you're experiencing an outage or see outages in your area.
We make it easy to manage your electricity needs with same-day service changes.
View your bill, make a payment, monitor usage and more from your mobile device.

Payment options

Whether it's online, in person or when you're out and about, there are many ways to pay your SMUD bill.

Tailor your payment options and energy choices.

Make a one-time payment without signing in.

Set up automatic, recurring payments.

Pay your electric bill at a SMUD pay station location

  • Payments can be made with cash, check or money order (Walmart locations only accept cash and pin-based debit transactions)
  • Credit cards are not accepted
  • Payments will post to your account on your payment date 

Authorized pay station locations


Always call the pay station before visiting to verify days and hours of operation.


Antelope: 1 Locations

Walmart -MAP
7901 Watt Ave. (Elverta and Watt)
Antelope, CA 95843


Carmichael1 Location

Walmart - MAP
6005 Madison Ave. (Manzanita and Madison)
Carmichael, CA 95608


Citrus Heights: 2 Locations

Walmart - MAP
6197 Sunrise Blvd. (Greenback and Sunrise)
Citrus Heights, CA 95610

Walmart - MAP
7010 Auburn Blvd. (near Sylvan Rd.)
Citrus Heights, CA 95621


Elk Grove3 Locations

Walmart - MAP
8465 Elk Grove Blvd. (near East Stockton Blvd.)
Elk Grove, CA 95758

Walmart - MAP
8455 Elk Grove Blvd. (near East Stocton Blvd.)
Elk Grove, CA 95758

Walmart -MAP
10075 Bruceville Rd. (Whitelock Pkwy. and Bruceville)
Elk Grove, CA 95757


Fair Oaks: 2 Locations

The Mail House - MAP
8139 Sunset Ave. (Fair Oaks and Sunset)
Fair Oaks, CA 95628

Smart Mart - MAP
8994 Fair Oaks Blvd.
Carmichael, CA 95608


Folsom1 Location

Walmart - MAP
1018 Riley St. (East Bidwell and Riley)
Folsom, CA 95630


Foothill Farms: 1 Location 

Hillsdale Purified Water - MAP
5675 Hillsdale Blvd., Suite 3 (between Walerga and Palm)
Sacramento, CA 95842


Galt2 Locations

Galt Supermarket - MAP
814 A St. (A St. and Lincoln Way)
Galt, CA 95632

Walmart - MAP
10470 Twin Cities Rd. (near Fermoy Way)
Galt, CA 95632


North Highlands1 Location

Walmart - MAP
4675 Watt Ave. (near Roseville Rd.)
North Highlands, CA 95660


North Sacramento2 Locations

B Brothers Mini Mart - MAP
4847 Amber Ln.
Sacramento, CA 95841

King's Supermarket - MAP
400 El Camino Ave. (Redwood Ave near Traction Ave)
Sacramento, CA 95815


Orangevale1 Location

Walmart - MAP
8961 Greenback Ln. (near Hazel Ave.)
Orangevale, CA 95662


Rancho Cordova1 Location

Walmart - MAP
10655 Folsom Blvd. (near Zinfandel Dr.)
Rancho Cordova, CA 95670


Rio Linda1 Location

Rio Linda Hardware - MAP
6748 Front St. (Front and M Streets)
Rio Linda, CA 95673


Roseville2 Locations

Walmart - MAP
1400 Lead Hill Blvd. (at Eureka Rd.)
Roseville, CA 95661

Walmart - MAP
900 Pleasant Grove Blvd. (at Roseville Pkwy.)
Roseville, CA 95678


Sacramento and vicinity

SMUD main office - Customer Service Center - MAP
6301 S St. (S St. and 65th St.)
Sacramento, CA 95817

Monday through Friday, 8 AM to 6 PM
24-hour payment box near front entrance

Choice Gas - MAP
7900 Fruitridge Rd.
Sacramento, CA 95820

EZ Bill Payment - Fastrip Food and Gas - MAP
8061 Florin Rd. (Florin and Power Inn)
Sacramento, CA 95828

Florin Shell - MAP
8062 Florin Rd.
Sacramento, CA 95828

King’s Supermarket - MAP
400 El Camino Ave.
Sacramento, CA 95815

Mi Rancho - MAP
2355 Florin Rd.
Sacramento, CA 95822 

Walmart - MAP
8270 Delta Shores Cir (near Cosumnes River Blvd.)
Sacramento, CA 95832

Walmart - MAP
3661 Truxel Rd. (near Arena Blvd.)
Sacramento, CA 95833

Walmart - MAP
4420 Florin Rd. (at Franklin Blvd.)
Sacramento, CA 95823

Walmart - MAP
6051 Florin Rd. (at Stockton Blvd.)
Sacramento, CA 95823

Walmart - MAP
5821 Antelope Rd. (Roseville Rd. and Antelope)
Sacramento, CA 95842

Walmart - MAP

2700 Marconi Ave. (Fulton and Marconi)
Sacramento, CA 95821

Walmart - MAP
8915 Gerber Rd.
Sacramento, CA 95829

Welco - MAP
7100 Fruitridge Rd. (between Power Inn and 65th St.)
Sacramento, CA 95820



North Highlands1 Location

Walmart - MAP
4675 Watt Ave. (near Roseville Rd.)
North Highlands, CA 95660

North Highlands1 Location

Walmart - MAP
4675 Watt Ave. (near Roseville Rd.)
North Highlands, CA 95660

Bank bill pay

Make payments from your checking or savings account using your bank's website.


Pay by phone

Call us toll-free at 1-888-742-7683 to authorize a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take echeck payments Monday through Friday from 7 AM to 7 PM.


Pay by mail

To pay by mail, write your account number on your check, include your payment stub and send to:

SMUD P.O. Box 15555
Sacramento, CA


Pay in person

Visit us at our Customer Service Center lobby to make payments in person.

6301 S Street
Sacramento, CA  95817

Hours of Operation:  Monday - Friday, 8 AM - 6 PM


Electronic funds transfer

You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.

To sign up:

  1. Complete the online application form, print it out and sign it.
  2. Attach a voided check from your checking account or the savings account number and the American Banker Association number (ABA#).
  3. Mail to:
    EFT, M.S. A253
    P.O. Box 15830
    Sacramento, CA 95852-0830
    Please do not include payment in the same envelope with your EFT application.
  • Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
  • We will confirm your enrollment in the program within six to eight weeks of signing up.
  • Customers who move will be mailed a closing electric bill for payment. Closing electric bills cannot be paid electronically.

 For information about electronic transfer, email


Senior identification

If you are 62 years of age or older, we’ll make an extra effort to contact you before disconnecting your service for non-payment.


Third-party notification

If you are 62 years of age or older, this program lets you designate a friend or relative for us to contact before disconnecting your service for non-payment.

For more information, please call 1-888-742-7683.


Foreign language services

Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.


Loan payments

Make loan payments using the following accepted payment methods.

My Account  Pay with: eCheck 
Pay Online as Guest Pay with: eCheck
By Mail Pay with: check, money order
In Person  Pay with: check, money order, cash

Billing information

We provide answers to all your billing questions.

Read your bill at a glance.
Get a set bill amount for four months at a time with the flexibility of a due date range that fits your schedule.
No need to wait for the mail.  Get an email when your bill is ready.
We've got answers to your frequently asked questions.
Choose to pay for your electricity usage once a year or on a monthly basis.
We offer resources for those that need help paying their energy bills.

Report a problem

We believe in the power of working together to achieve greater results.

Report power theft

Power theft is a crime. It can create safety hazards and it costs money. At SMUD, our customers are our owners, so we all have a stake in preventing power theft. Click here to report power theft.

Report signs on poles or graffiti

Keep our lineworkers safe and our environment clean.

Report a dark street light

Contact us

Business hours

  • Customer phone and email service: Monday - Friday, 7 AM - 7 PM
  • Customer lobby service: Monday - Friday, 8 AM - 6 PM
  • Business offices: Monday - Friday, 8 AM - 5PM


Visit us

Customer Service Center
6301 S St.
Sacramento, CA 95817

Get directions

Additional resources

Use this one stop solution to connect your phone, cable, internet and more.

Be alert for fraud and scams. Know what to look for when you receive calls, emails or in-person visits.
Learn more about losses due to service interruption. Download and complete a claim form.