Customer support

We're here to serve your needs.

Let us know if you're experiencing an outage or see outages in your area.
We make it easy to manage your electricity needs with same-day service changes.
View your bill and have access to energy analysis tools online.

Payment options

Whether it's online, in person or when you're out and about, there are many ways to pay your SMUD bill.

Tailor your payment options and energy choices.

Make a one-time payment without signing in.

Set up automatic, recurring payments.

Pay your electric bill at a SMUD pay station location

  • Payments can be made with cash, check or money order (Walmart locations only accept cash and pin-based debit transactions)
  • Credit cards are not accepted
  • It normally takes two days for a payment made at a pay station to post with us

How to verify your payment

  • If you need your payment posted immediately, please visit our main office at 6301 S Street
  • If your service is disconnected and you need to contact us to verify that a pay station payment has been posted, please call and provide the following information:
    • SMUD Account Number
    • Pay Station Terminal ID
    • Pay Station Receipt Number
  • SMUD Customer Care phone service:  Monday - Friday, 7 AM to 7 PM
    For residential customers (English):  1-888-742-7683
    For residential customers (Español):  1-866-651-4420
    For business customers (English):  1-877-622-7683

 

Authorized pay station locations

(Always call the pay station before visiting to verify days and hours of operation.)

 

Antelope: 2 Locations

Walmart - MAP
7901 Watt Ave. (Elverta and Watt)
Antelope, CA 95843
1-916-725-0333

Yogurt City - MAP
4400 Elverta Rd.
Antelope, CA 95843
1-916-723-0101

 

Carmichael1 Location

Walmart - MAP
6005 Madison Ave. (Manzanita and Madison)
Carmichael, CA 95608
1-916-534-1157

 

Citrus Heights: 3 Locations

Allied Packaging and Shipping - MAP
7250 Auburn Blvd. (at Old Auburn Blvd.)
Citrus Heights, CA 95610
1-916-723-8855

Walmart - MAP
6197 Sunrise Blvd. (Greenback and Sunrise)
Citrus Heights, CA 95610
1-916-560-0031

Walmart - MAP
7010 Auburn Blvd. (near Sylvan Rd.)
Citrus Heights, CA 95621
1-916-729-8077

 

Elk Grove3 Locations

Walmart - MAP
8465 Elk Grove Blvd. (near East Stockton Blvd.)
Elk Grove, CA 95758
1-916-684-7100

Walmart - MAP
8455 Elk Grove Blvd. (near East Stocton Blvd.)
Elk Grove, CA 95758
1-916-509-3170

Walmart - MAP
10075 Bruceville Rd. (Whitelock Pkwy. and Bruceville)
Elk Grove, CA 95757
1-916-585-7344

 

Fair Oaks: 2 Locations

The Mailhouse - MAP
8139 Sunset Ave. (Fair Oaks and Sunset)
Fair Oaks, CA 95628
1-916-966-7121

Smart Mart - MAP
8994 Fair Oaks Blvd.
Carmichael, CA 95608
1-916-944-2561

 

Folsom1 Location

Walmart - MAP
1018 Riley St. (East Bidwell and Riley)
Folsom, CA 95630
1-916-983-1090

 

Foothill Farms: 1 Location 

Hillsdale Purified Water - MAP
5675 Hillsdale Blvd., Suite 3 (between Walerga and Palm)
Sacramento, CA. 95842
1-916-338-4401

 

Galt2 Locations

Galt Supermarket - MAP
814 A St. (A St. and Lincoln Way)
Galt, CA 95632
1-209-745-1397

Walmart - MAP
10470 Twin Cities Rd. (near Fermory Way)
Galt, CA 95632
1-209-744-1938

 

North Highlands1 Location

Walmart - MAP
4675 Watt Ave. (near Roseville Rd.)
North Highlands, CA 956601-916-621-1454

 

North Sacramento2 Locations

B Brothers Mini Mart - MAP
4847 Amber Ln.
Sacramento, CA 95841
1-916-338-1975

King's Supermarket - MAP
400 El Camino Ave. (Redwood Ave near Traction Ave)
Sacramento, CA 95815
1-916-922-5866

 

Orangevale1 Location

Walmart - MAP
8961 Greenback Ln. (near Hazel Ave.)
Orangevale, CA 95662
1-916-989-9300

 

Rancho Cordova1 Location

Walmart - MAP
10655 Folsom Blvd. (near Zinfandel Dr.)
Rancho Cordova, CA 95670
1-916-361-0296

 

Rio Linda1 Location

Rio Linda Hardware - MAP
6748 Front St. (Front and M Streets)
Rio Linda, CA 95673
1-916-991-1756

 

Roseville2 Locations

Walmart - MAP
1400 Lead Hill Blvd. (at Eureka Rd.)
Roseville, CA 95661
1-916-724-0012

Walmart - MAP
900 Pleasant Grove Blvd. (at Roseviille Pkwy.)
Roseville, CA 95678
1-916-786-6768

 

Sacramento and vicinity

SMUD main office - Customer Service Center - MAP
6301 S St. (S St. and 65th St.)
Sacramento, CA 95817
1-888-742-7683

Monday through Friday, 8 AM to 6 PM
24-hour payment box near front entrance

Big 10 Video - MAP
1010 El Camino Ave. Suite #AA
Sacramento, CA 95815
1-916-927-7379

Choice Gas - MAP
7900 Fruitridge Rd.
Sacramento, CA 95820
1-916-381-5237

Express Bill Payment - Fastrip Food and Gas - MAP
8061 Florin Rd. (Florin and Power Inn)
Sacramento, CA 95828
1-916-381-4284

Florin Shell - MAP
8062 Florin Rd.
Sacramento, CA 95828
1-916-393-2585

King’s Supermarket - MAP
400 El Camino Ave.
Sacramento, CA 95815
1-916-922-5866

Mi Rancho Supermarket - MAP
2355 Florin Rd.
Sacramento, CA 95822
1-916-428-4218

Walmart - MAP
3661 Truxel Rd. (near Arena Blvd.)
Sacramento, CA 95833
1-916-928-9668

Walmart - MAP
4420 Florin Rd. (at Franklin Blvd.)
Sacramento, CA 95823
1-916-533-0942

Walmart - MAP
6051 Florin Rd. (at Stockton Blvd.)
Sacramento, CA 95823
1-916-422-5401

Walmart - MAP
5821 Antelope Rd. (Roseville Rd. and Antelope)
Sacramento, CA 95842
1-916-729-6162

Walmart - MAP
3460 El Camino Ave. (Watt Ave. and El Camino)
Sacramento, CA 95821
1-916-977-0201

Walmart - MAP
2700 Marconi Ave. (Fulton and Marconi)
Sacramento, C 95821
1-916-576-6657

Walmart - MAP
8915 Gerber Rd.
Sacramento, CA 95829
1-916-897-5020

Welco - MAP
7100 Fruitridge Rd. (between Power Inn and 65th St.)
Sacramento, CA 95820
1-916-387-2470

Bank bill pay

Make payments from your checking or savings account using your bank's website.

 

Pay by phone

Call us toll-free at 1-888-742-7683 to authorize a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take echeck payments Monday through Friday from 7 AM to 7 PM.

 

Pay by mail

To pay by mail, write your account number on your check, include your payment stub and send to:

SMUD P.O. Box 15555
Sacramento, CA
95852-1555

 

Pay in person

Visit us at our Customer Service Center lobby to make payments in person.

6301 S Street
Sacramento, CA  95817

Hours of Operation:  Monday - Friday, 8 AM - 6 PM

 

Electronic funds transfer

You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.

 

To sign up:

  1. Complete the online application form print it out and sign it.
  2. Attach a voided check from your checking account or the savings account number and the American Banker Association number (ABA#).
  3. Mail to:
    SMUD
    EFT, M.S. A253
    P.O. Box 15830
    Sacramento, CA 95852-0830
    Please do not include payment in the same envelope with your EFT application.
  • Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
  • We will confirm your enrollment in the program within six to eight weeks of signing up.
  • Customers who move will be mailed a closing electric bill for payment. Closing electric bills cannot be paid electronically.

 For information about electronic transfer, email EFTquestions@smud.org

 

Foreign language services

Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.

 

Loan payments

Make loan payments using the following accepted payment methods.

My Account  Pay with: eCheck 
Pay Online as Guest Pay with: eCheck
By Mail Pay with: check, money order
In Person  Pay with: check, money order, cash

Billing information

We provide answers to all your billing questions.

Read your bill at a glance.
Get a simple, predictable monthly bill and a due date that fits your schedule.
No need to wait for the mail.  Get an email when your bill is ready.
We've got answers to your frequently asked questions.
Choose to pay for your electricity usage once a year or on a monthly basis.
We offer resources for those that need help paying their energy bills.

Report a problem

We believe in the power of working together to achieve greater results.

Report power theft

Power theft is a crime. It can create safety hazards and it costs money. At SMUD, our customers are our owners, so we all have a stake in preventing power theft. Click here to report power theft.

Report signs on poles or graffiti

Keep our lineworkers safe and our environment clean.

Report a dark street light

Contact us

Business hours

  • Customer phone and email service: Monday - Friday, 7 AM- 7 PM
  • Customer lobby service: Monday - Friday, 8 AM - 6 PM
  • Business offices: Monday - Friday, 8 AM - 5PM

 

Visit us

Customer Service Center
6301 S St.
Sacramento, CA 95817

Account questions?

Contact us securely for billing and payment information by logging into My Account below.

 

For general inquiries:

customerservices@smud.org

 

Customer Service 

Report a problem

Service requests

Energy efficiency loan contacts

Business office hours:  Monday - Friday, 8 AM to 5 PM.

For questions about SMUD Energy Store

Visit us

Sacramento Municipal Utility District
Customer Service Center
6301 S St.
Sacramento, CA 95817

Get directions

Mailing address

P.O. Box 15830
Sacramento, CA 95852-0830

To file a claim

Fill out a claim form and mail it with all attachments to the address below. Please be sure to keep a copy of all items for yourself.

Sacramento Municipal Utility District

Attn: Claims - MS A255
P.O. Box 15830
Sacramento, CA 95852-0830
You can also fax your claim to: 1-916-732-5207 (include all attachments)

Additional resources

Use this one stop solution to connect your phone, cable, internet and more.

SMUD may have an unclaimed check for you.
Be alert for fraud and scams. Know what to look for when you receive calls, emails or in-person visits.