Customer support

We're here to serve your needs.

Let us know if you're experiencing an outage or see outages in your area.
We make it easy to manage your electricity needs with same-day service changes.
View your bill, make a payment, monitor usage and more from your mobile device.

Payment options

Whether it's online, in person or when you're out and about, there are many ways to pay your SMUD bill.

Tailor your payment options and energy choices.

Make a one-time payment without signing in.

Set up automatic, recurring payments.

Bank bill pay

Make payments from your checking or savings account using your bank's website.

 

Pay by phone

Call us toll-free at 1-888-742-7683 to authorize a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take echeck payments Monday through Friday from 7 AM to 7 PM.

 

Pay by mail

To pay by mail, write your account number on your check, include your payment stub and send to:

SMUD P.O. Box 15555
Sacramento, CA
95852-1555

 

Pay in person

Visit us at our Customer Service Center lobby to make payments in person.

6301 S Street
Sacramento, CA  95817

Hours of Operation:  Monday - Friday, 8 AM - 6 PM

 

Electronic funds transfer

You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.

To sign up:

  1. Complete the online application form, print it out and sign it.
  2. Attach a voided check from your checking account or the savings account number and the American Banker Association number (ABA#).
  3. Mail to:
    SMUD
    EFT, M.S. A253
    P.O. Box 15830
    Sacramento, CA 95852-0830
    Please do not include payment in the same envelope with your EFT application.
  • Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
  • We will confirm your enrollment in the program within six to eight weeks of signing up.
  • Customers who move will be mailed a closing electric bill for payment. Closing electric bills cannot be paid electronically.

 For information about electronic transfer, email EFTquestions@smud.org

 

Senior identification

If you are 62 years of age or older, we’ll make an extra effort to contact you before disconnecting your service for non-payment.

 

Third-party notification

If you are 62 years of age or older, this program lets you designate a friend or relative for us to contact before disconnecting your service for non-payment.

For more information, please call 1-888-742-7683.

 

Foreign language services

Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.

 

Loan payments

Make loan payments using the following accepted payment methods.

My Account  Pay with: eCheck 
Pay Online as Guest Pay with: eCheck
By Mail Pay with: check, money order
In Person  Pay with: check, money order, cash

Billing information

We provide answers to all your billing questions.

Read your bill at a glance.
Get a set bill amount for four months at a time with the flexibility of a due date range that fits your schedule.
No need to wait for the mail.  Get an email when your bill is ready.
We've got answers to your frequently asked questions.
Choose to pay for your electricity usage once a year or on a monthly basis.
We offer resources for those that need help paying their energy bills.

Report a problem

We believe in the power of working together to achieve greater results.

Report power theft

Power theft is a crime. It can create safety hazards and it costs money. At SMUD, our customers are our owners, so we all have a stake in preventing power theft. Click here to report power theft.

Report signs on poles or graffiti

Keep our lineworkers safe and our environment clean.

Report a dark street light

Contact us

Business hours

  • Customer phone and email service: Monday - Friday, 7 AM- 7 PM
  • Customer lobby service: Monday - Friday, 8 AM - 6 PM
  • Business offices: Monday - Friday, 8 AM - 5PM

 

Visit us

Customer Service Center
6301 S St.
Sacramento, CA 95817

Additional resources

Use this one stop solution to connect your phone, cable, internet and more.

Check the payee list if you think you have uncashed SMUD checks.
Be alert for fraud and scams. Know what to look for when you receive calls, emails or in-person visits.
Learn more about losses due to service interruption. Download and complete a claim form.