Customer support
We're here to serve your needs.
Payment options
Whether it's online, in person or when you're out and about, there are many ways to pay your SMUD bill.
Pague su factura de electricidad en una estación de pago de SMUD.
Usted puede pagar su cuenta de SMUD en una de las muchas estaciones de pago del área de Sacramento. Los pagos se pueden hacer en efectivo, con cheque o giro postal, pero no se aceptan tarjetas de crédito. Además, normalmente toma dos días para que nuestro sistema registre los pagos que se hacen con nosotros.
Si necesita que su pago se envíe de inmediato, puede visitar nuestra oficina principal. Si necesita comunicarse con nosotros para verificar que el pago que realizó en una estación de pago se haya enviado, llame al 1-888-742-7683. Los clientes comerciales deben llamar al 1-877-622-7683.
Siempre llame a la estación de pago antes de visitarla para verificar los días y el horario en los que opera.
Tenga en cuenta que las ubicaciones de Walmart únicamente aceptan efectivo y transacciones con tarjeta de débito con NIP.
Ubicaciones de las estaciones de pago autorizadas
Antelope: 2 Locations
Walmart - MAP
7901 Watt Ave. (Elverta and Watt)
Antelope, CA 95843
Yogurt City - MAP
4400 Elverta Rd
Antelope, CA 95843
Carmichael: 1 Location
Walmart - MAP
6005 Madison Ave. (Manzanita and Madison)
Carmichael, CA 95608
Citrus Heights: 3 Locations
Allied Packaging and Shipping - MAP
7250 Auburn Blvd. (at Old Auburn Blvd.)
Citrus Heights, CA 95610
Walmart - MAP
6197 Sunrise Blvd. (Greenback and Sunrise)
Citrus Heights, CA 95610
Walmart - MAP
7010 Auburn Blvd. (near Sylvan Rd.)
Citrus Heights, CA 95621
Elk Grove: 3 Locations
Walmart - MAP
8465 Elk Grove Blvd. (near East Stockton Blvd.)
Elk Grove, CA 95758
Walmart - MAP
8455 Elk Grove Blvd. (near East Stocton Blvd.)
Elk Grove, CA 95758
Walmart - MAP
10075 Bruceville Rd. (Whitelock Pkwy. and Bruceville)
Elk Grove, CA 95757
Fair Oaks: 2 Locations
The Mailhouse - MAP
8139 Sunset Ave. (Fair Oaks and Sunset)
Fair Oaks, CA 95628
Folsom: 1 Location
Walmart - MAP
1018 Riley St. (East Bidwell and Riley)
Folsom, CA 95630
Foothill Farms: 1 Location
Hillsdale Purified Water - MAP
5675 Hillsdale Blvd., Suite 3 (between Walerga and Palm)
Sacramento, CA. 95842
Galt: 2 Locations
Galt Supermarket - MAP
814 A St. (A St. and Lincoln Way)
Galt, CA 95632
Walmart - MAP
10470 Twin Cities Rd. (near Fermory Way)
Galt, CA 95632
North Highlands: 1 Location
Walmart - MAP
4675 Watt Ave. (near Roseville Rd.)
North Highlands, CA 95660
North Sacramento: 2 Locations
B Brothers Mini Mart - MAP
4847 Amber Ln
Sacramento, CA 95841
King's Supermarket - MAP
400 El Camino Ave (Redwood Ave near Traction Ave)
Sacramento, CA 95815
Orangevale: 1 Location
Walmart - MAP
8961 Greenback Ln. (near Hazel Ave.)
Orangevale, CA 95662
Rancho Cordova: 1 Location
Walmart - MAP
10655 Folsom Blvd. (near Zinfandel Dr.)
Rancho Cordova, CA 95670
Rio Linda: 1 Location
Rio Linda Hardware - MAP
6748 Front St. (Front and M Streets)
Rio Linda, CA 95673
Roseville: 2 Locations
Walmart - MAP
1400 Lead Hill Blvd. (at Eureka Rd.)
Roseville, CA 95661
Walmart - MAP
900 Pleasant Grove Blvd. (at Roseviille Pkwy.)
Roseville, CA 95678
Sacramento and vicinity
SMUD main office - Customer Service Center - MAP
6301 S St. (S St. and 65th St.)
Sacramento, CA 95817
Monday through Friday, 8 a.m. to 6 p.m.
24-hour payment box near front entrance
Big 10 Video - MAP
1010 El Camino Ave Suite #Aa
Sacramento, CA 95815
Choice Gas - MAP
7900 Fruitridge Rd
Sacramento, CA 95820
Express Bill Payment - Fastrip Food and Gas - MAP
8061 Florin Rd. (Florin and Power Inn)
Sacramento, CA 95828
Florin Shell - MAP
8062 Florin Rd.
Sacramento, CA 95828
King’s Supermarket - MAP
400 El Camino Ave
Sacramento, CA 95815
Mi Rancho Supermarket - MAP
2355 Florin Rd.
Sacramento, CA 95822
Walmart - MAP
3661 Truxel Rd. (near Arena Blvd.)
Sacramento, CA 95833
Walmart - MAP
4420 Florin Rd. (at Franklin Blvd.)
Sacramento, CA 95823
Walmart - MAP
6051 Florin Rd. (at Stockton Blvd.)
Sacramento, CA 95823
Walmart - MAP
5821 Antelope Rd. (Roseville Rd. and Antelope)
Sacramento, CA 95842
Walmart - MAP
3460 El Camino Ave. (Watt Ave. and El Camino)
Sacramento, CA 95821
Walmart - MAP
2700 Marconi Ave. (Fulton and Marconi)
Sacramento, C 95821
Walmart - MAP
8915 Gerber Road
Sacramento, CA 95829
Welco - MAP
7100 Fruitridge Rd. (between Power Inn and 65th St.)
Sacramento, CA 95820
Bank bill pay
Make payments from your checking or savings account using your bank's website.
Pay by phone
Call us toll-free at 1-888-742-7683 to authorize a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take echeck payments Monday through Friday from 7 AM to 7 PM.
Pay by mail
To pay by mail, write your account number on your check, include your payment stub and send to:
SMUD
P.O. Box 15555
Sacramento, CA
95852-1555
Pay in person
Visit us at our Customer Service Center lobby to make payments in person.
6301 S Street
Sacramento, CA 95817
Hours of Operation: Monday - Friday, 8 AM - 6 PM
Electronic funds transfer
You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.
To sign up:
- Complete the online application form, print it out and sign it.
- Attach a voided check from your checking account or the savings account number and the American Banker Association number (ABA#).
- Mail to:
SMUD
EFT, M.S. A253
P.O. Box 15830
Sacramento, CA 95852-0830
Please do not include payment in the same envelope with your EFT application.
- Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
- We will confirm your enrollment in the program within six to eight weeks of signing up.
- Customers who move will be mailed a closing electric bill for payment. Closing electric bills cannot be paid electronically.
For information about electronic transfer, email EFTquestions@smud.org.
Foreign language services
Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.
Loan payments
Make loan payments using the following accepted payment methods.
| My Account | Pay with: eCheck |
| Pay Online as Guest | Pay with: eCheck |
| By Mail | Pay with: check, money order |
| In Person | Pay with: check, money order, cash |
Billing information
We provide answers to all your billing questions.
Report a problem
We believe in the power of working together to achieve greater results.
Report power theft
Power theft is a crime. It can create safety hazards and it costs money. At SMUD, our customers are our owners, so we all have a stake in preventing power theft. Click here to report power theft.
Report signs on poles or graffiti
Keep our lineworkers safe and our environment clean.
Report a dark street light
Contact us
Business hours
- Customer phone and email service: Monday - Friday, 7 AM- 7 PM
- Customer lobby service: Monday - Friday, 8 AM - 6 PM
- Business offices: Monday - Friday, 8 AM - 5PM
Visit us
Customer Service Center
6301 S St.
Sacramento, CA 95817
Account questions?
Contact us securely for billing and payment information by logging into My Account below.
For general inquiries:
Customer Service
- Residential customers (English): 1-888-742-7683
- Residential customers (Español): 1-866-651-4420
- Business customers: 1-877-622-7683
- TTY for the hearing impaired: 1-916-732-6630; after business hours, 1-916-732-5596.
Report a problem
- Outages: 1-888-456-7683
- Downed or damaged power lines or poles: 1-888-456-7683 or 911
- Power theft: 1-916-732-6594 or report a power theft (on the Email tab).
- Graffiti on SMUD equipment: 1-916-732-6043
Service requests
- Moving connections: 1-888-742-7683 More info
- Construction services: 1-916-732-5700 More info
- Call before you dig: call 811 or go online to www.Call811.com
Energy efficiency loan contacts
Business office hours: Monday - Friday, 8 AM to 5 PM.
- For existing loan customers: 1-916-732-5081
- To apply for a new loan: 1-916-732-5472
For questions about SMUD Energy Store
- For information about products, shipping and returns:
1-844-307-0443 or service@SMUDEnergyStore.com
Visit us
Sacramento Municipal Utility District
Customer Service Center
6301 S St.
Sacramento, CA 95817
Mailing address
P.O. Box 15830
Sacramento, CA 95852-0830
Additional resources
Use this one stop solution to connect your phone, cable, internet and more.