Customer support

We're here to serve your needs.

Let us know if you're experiencing an outage or see outages in your area.
We make it easy to manage your electricity needs with same-day service changes.
View your bill, make a payment, monitor usage and more from your mobile devices.

Payment options

Whether it's online, in person or when you're out and about, there are many ways to pay your SMUD bill.

Tailor your payment options and energy choices.

Make a one-time payment without signing in.

Set up automatic, recurring payments.

Pague su factura de electricidad en una estación de pago de SMUD.

Usted puede pagar su cuenta de SMUD en una de las muchas estaciones de pago del área de Sacramento. Los pagos se pueden hacer en efectivo, con cheque o giro postal, pero no se aceptan tarjetas de crédito. Además, normalmente toma dos días para que nuestro sistema registre los pagos que se hacen con nosotros.

Si necesita que su pago se envíe de inmediato, puede visitar nuestra oficina principal. Si necesita comunicarse con nosotros para verificar que el pago que realizó en una estación de pago se haya enviado, llame al 1-888-742-7683. Los clientes comerciales deben llamar al 1-877-622-7683.

Siempre llame a la estación de pago antes de visitarla para verificar los días y el horario en los que opera.

Tenga en cuenta que las ubicaciones de Walmart únicamente aceptan efectivo y transacciones con tarjeta de débito con NIP.

Ubicaciones de las estaciones de pago autorizadas

Antelope2 Locations


Walmart - MAP

7901 Watt Ave. (Elverta and Watt)

Antelope, CA 95843



Yogurt City MAP

4400 Elverta Rd

Antelope, CA 95843



Carmichael1 Location


Walmart - MAP

6005 Madison Ave. (Manzanita and Madison)

Carmichael, CA 95608



Citrus Heights3 Locations


Allied Packaging and Shipping - MAP

7250 Auburn Blvd. (at Old Auburn Blvd.)

Citrus Heights, CA 95610



Walmart - MAP

6197 Sunrise Blvd. (Greenback and Sunrise)

Citrus Heights, CA 95610



Walmart - MAP

7010 Auburn Blvd. (near Sylvan Rd.)

Citrus Heights, CA 95621



Elk Grove3 Locations


Walmart - MAP

8465 Elk Grove Blvd. (near East Stockton Blvd.)

Elk Grove, CA 95758



Walmart - 

8455 Elk Grove Blvd. (near East Stocton Blvd.)

Elk Grove, CA 95758


Walmart - MAP

10075 Bruceville Rd. (Whitelock Pkwy. and Bruceville)

Elk Grove, CA 95757



Fair Oaks2 Locations

The Mailhouse - MAP

8139 Sunset Ave. (Fair Oaks and Sunset)

Fair Oaks, CA 95628


Smart Mart - 

8994 Fair Oaks Blvd

Carmichael, CA 95608



Folsom1 Location


Walmart - MAP

1018 Riley St. (East Bidwell and Riley)

Folsom, CA 95630



Foothill Farms1 Location 


Hillsdale Purified Water - MAP

5675 Hillsdale Blvd., Suite 3 (between Walerga and Palm)

Sacramento, CA. 95842



Galt2 Locations


Galt Supermarket - MAP

814 A St. (A St. and Lincoln Way)

Galt, CA 95632



Walmart - MAP

10470 Twin Cities Rd. (near Fermory Way)

Galt, CA 95632



North Highlands1 Location


Walmart - MAP

4675 Watt Ave. (near Roseville Rd.)

North Highlands, CA 95660



North Sacramento2 Locations



B Brothers Mini Mart - MAP

4847 Amber Ln

Sacramento, CA 95841



King's Supermarket - MAP

400 El Camino Ave (Redwood Ave near Traction Ave)

Sacramento, CA 95815



Orangevale1 Location


Walmart - MAP

8961 Greenback Ln. (near Hazel Ave.)

Orangevale, CA 95662



Rancho Cordova1 Location


Walmart - MAP

10655 Folsom Blvd. (near Zinfandel Dr.)

Rancho Cordova, CA 95670



Rio Linda1 Location


Rio Linda Hardware - MAP

6748 Front St. (Front and M Streets)

Rio Linda, CA 95673



Roseville2 Locations


Walmart - MAP

1400 Lead Hill Blvd. (at Eureka Rd.)

Roseville, CA 95661



Walmart - MAP

900 Pleasant Grove Blvd. (at Roseviille Pkwy.)

Roseville, CA 95678



Sacramento and vicinity


SMUD main office - Customer Service Center - MAP

6301 S St. (S St. and 65th St.)

Sacramento, CA 95817


Monday through Friday, 8 a.m. to 6 p.m.

24-hour payment box near front entrance


Big 10 Video - MAP

1010 El Camino Ave Suite #Aa

Sacramento, CA 95815



Choice Gas - MAP

7900 Fruitridge Rd

Sacramento, CA 95820



Express Bill Payment - Fastrip Food and Gas - MAP

8061 Florin Rd. (Florin and Power Inn)

Sacramento, CA 95828


Florin Shell - MAP

8062 Florin Rd.

Sacramento, CA 95828


King’s Supermarket MAP

400 El Camino Ave

Sacramento, CA 95815


Mi Rancho Supermarket - MAP

2355 Florin Rd.

Sacramento, CA 95822


Walmart - MAP

3661 Truxel Rd. (near Arena Blvd.)

Sacramento, CA 95833


Walmart - MAP

4420 Florin Rd. (at Franklin Blvd.)

Sacramento, CA 95823


Walmart - MAP

6051 Florin Rd. (at Stockton Blvd.)

Sacramento, CA 95823



Walmart - MAP

5821 Antelope Rd. (Roseville Rd. and Antelope)

Sacramento, CA 95842



Walmart - MAP

3460 El Camino Ave. (Watt Ave. and El Camino)

Sacramento, CA 95821



Walmart - MAP

2700 Marconi Ave. (Fulton and Marconi)

Sacramento, C 95821



Walmart - MAP

8915 Gerber Road

Sacramento, CA 95829



Welco - MAP

7100 Fruitridge Rd. (between Power Inn and 65th St.)

Sacramento, CA 95820


Bank bill pay

Make payments from your checking or savings account using your bank's website.


Pay by phone

Call us toll-free at 1-888-742-7683 to authorize a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take echeck payments Monday through Friday from 7 AM to 7 PM.


Pay by mail

To pay by mail, write your account number on your check, include your payment stub and send to:

SMUD P.O. Box 15555
Sacramento, CA


Pay in person

Visit us at our Customer Service Center lobby to make payments in person.

6301 S Street
Sacramento, CA  95817

Hours of Operation:  Monday - Friday, 8 AM - 6 PM


Electronic funds transfer

You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.

To sign up:

  1. Complete the online application form, print it out and sign it.
  2. Attach a voided check from your checking account or the savings account number and the American Banker Association number (ABA#).
  3. Mail to:
    EFT, M.S. A253
    P.O. Box 15830
    Sacramento, CA 95852-0830
    Please do not include payment in the same envelope with your EFT application.
  • Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
  • We will confirm your enrollment in the program within six to eight weeks of signing up.
  • Customers who move will be mailed a closing electric bill for payment. Closing electric bills cannot be paid electronically.

 For information about electronic transfer, email


Senior identification

If you are 62 years of age or older, we’ll make an extra effort to contact you before disconnecting your service for non-payment.


Third-party notification

If you are 62 years of age or older, this program lets you designate a friend or relative for us to contact before disconnecting your service for non-payment.

For more information, please call 1-888-742-7683.


Foreign language services

Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.


Loan payments

Make loan payments using the following accepted payment methods.

My Account  Pay with: eCheck 
Pay Online as Guest Pay with: eCheck
By Mail Pay with: check, money order
In Person  Pay with: check, money order, cash

Billing information

We provide answers to all your billing questions.

Read your bill at a glance.
Get a set bill amount for four months at a time with the flexibility of a due date range that fits your schedule.
No need to wait for the mail.  Get an email when your bill is ready.
We've got answers to your frequently asked questions.
Choose to pay for your electricity usage once a year or on a monthly basis.
We offer resources for those that need help paying their energy bills.

Report a problem

We believe in the power of working together to achieve greater results.

Report power theft

Power theft is a crime. It can create safety hazards and it costs money. At SMUD, our customers are our owners, so we all have a stake in preventing power theft. Click here to report power theft.

Report signs on poles or graffiti

Keep our lineworkers safe and our environment clean.

Report a dark street light

Contact us

Business hours

  • Customer phone and email service: Monday - Friday, 7 AM- 7 PM
  • Customer lobby service: Monday - Friday, 8 AM - 6 PM
  • Business offices: Monday - Friday, 8 AM - 5PM


Visit us

Customer Service Center
6301 S St.
Sacramento, CA 95817

Additional resources

Use this one stop solution to connect your phone, cable, internet and more.

Be alert for fraud and scams. Know what to look for when you receive calls, emails or in-person visits.
Learn more about losses due to service interruption. Download and complete a claim form.