Customer support

We're here to serve your needs.

Let us know if you're experiencing an outage or see outages in your area.
We make it easy to manage your electricity needs with same-day service changes.
View your bill and have access to energy analysis tools online.

Payment options

Whether it's online, in person or when you're out and about, there are many ways to pay your SMUD bill.

Tailor your payment options and energy choices.

Make a one-time payment without signing in.

Set up automatic, recurring payments.

Pague su factura de electricidad en una estación de pago de SMUD.

Usted puede pagar su cuenta de SMUD en una de las muchas estaciones de pago del área de Sacramento. Los pagos se pueden hacer en efectivo, con cheque o giro postal, pero no se aceptan tarjetas de crédito. Además, normalmente toma dos días para que nuestro sistema registre los pagos que se hacen con nosotros.

Si necesita que su pago se envíe de inmediato, puede visitar nuestra oficina principal. Si necesita comunicarse con nosotros para verificar que el pago que realizó en una estación de pago se haya enviado, llame al 1-888-742-7683. Los clientes comerciales deben llamar al 1-877-622-7683.

Siempre llame a la estación de pago antes de visitarla para verificar los días y el horario en los que opera.

Tenga en cuenta que las ubicaciones de Walmart únicamente aceptan efectivo y transacciones con tarjeta de débito con NIP.

Ubicaciones de las estaciones de pago autorizadas

Antelope2 Locations

 

Walmart - MAP

7901 Watt Ave. (Elverta and Watt)

Antelope, CA 95843

1-916-725-0333

 

Yogurt City MAP

4400 Elverta Rd

Antelope, CA 95843

1-916-723-0101

 

Carmichael1 Location

 

Walmart - MAP

6005 Madison Ave. (Manzanita and Madison)

Carmichael, CA 95608

1-916-534-1157

 

Citrus Heights3 Locations

 

Allied Packaging and Shipping - MAP

7250 Auburn Blvd. (at Old Auburn Blvd.)

Citrus Heights, CA 95610

1-916-723-8855

 

Walmart - MAP

6197 Sunrise Blvd. (Greenback and Sunrise)

Citrus Heights, CA 95610

1-916-560-0031

 

Walmart - MAP

7010 Auburn Blvd. (near Sylvan Rd.)

Citrus Heights, CA 95621

1-916-729-8077

 

Elk Grove3 Locations

 

Walmart - MAP

8465 Elk Grove Blvd. (near East Stockton Blvd.)

Elk Grove, CA 95758

1-916-684-7100

 


Walmart - 
MAP

8455 Elk Grove Blvd. (near East Stocton Blvd.)

Elk Grove, CA 95758

1-916-509-3170



Walmart - MAP

10075 Bruceville Rd. (Whitelock Pkwy. and Bruceville)

Elk Grove, CA 95757

1-916-585-7344

 

Fair Oaks2 Locations

The Mailhouse - MAP

8139 Sunset Ave. (Fair Oaks and Sunset)

Fair Oaks, CA 95628

1-916-966-7121


Smart Mart - 
MAP

8994 Fair Oaks Blvd

Carmichael, CA 95608

1-916-944-2561

 

Folsom1 Location

 

Walmart - MAP

1018 Riley St. (East Bidwell and Riley)

Folsom, CA 95630

1-916-983-1090

 

Foothill Farms1 Location 

 

Hillsdale Purified Water - MAP

5675 Hillsdale Blvd., Suite 3 (between Walerga and Palm)

Sacramento, CA. 95842

1-916-338-4401

 

Galt2 Locations

 

Galt Supermarket - MAP

814 A St. (A St. and Lincoln Way)

Galt, CA 95632

1-209-745-1397

 

Walmart - MAP

10470 Twin Cities Rd. (near Fermory Way)

Galt, CA 95632

1-209-744-1938

 

North Highlands1 Location

 

Walmart - MAP

4675 Watt Ave. (near Roseville Rd.)

North Highlands, CA 95660

1-916-621-1454

 

North Sacramento2 Locations

 

 

B Brothers Mini Mart - MAP

4847 Amber Ln

Sacramento, CA 95841

1-916-338-1975

 

King's Supermarket - MAP

400 El Camino Ave (Redwood Ave near Traction Ave)

Sacramento, CA 95815

1-916-922-5866

 

Orangevale1 Location

 

Walmart - MAP

8961 Greenback Ln. (near Hazel Ave.)

Orangevale, CA 95662

1-916-989-9300

 

Rancho Cordova1 Location

 

Walmart - MAP

10655 Folsom Blvd. (near Zinfandel Dr.)

Rancho Cordova, CA 95670

1-916-361-0296

 

Rio Linda1 Location

 

Rio Linda Hardware - MAP

6748 Front St. (Front and M Streets)

Rio Linda, CA 95673

1-916-991-1756

 

Roseville2 Locations

 

Walmart - MAP

1400 Lead Hill Blvd. (at Eureka Rd.)

Roseville, CA 95661

1-916-724-0012

 

Walmart - MAP

900 Pleasant Grove Blvd. (at Roseviille Pkwy.)

Roseville, CA 95678

1-916-786-6768

 

Sacramento and vicinity

 

SMUD main office - Customer Service Center - MAP

6301 S St. (S St. and 65th St.)

Sacramento, CA 95817

1-888-742-7683

Monday through Friday, 8 a.m. to 6 p.m.

24-hour payment box near front entrance

 

Big 10 Video - MAP

1010 El Camino Ave Suite #Aa

Sacramento, CA 95815

1-916-927-7379

 

Choice Gas - MAP

7900 Fruitridge Rd

Sacramento, CA 95820

1-916-381-5237

 

Express Bill Payment - Fastrip Food and Gas - MAP

8061 Florin Rd. (Florin and Power Inn)

Sacramento, CA 95828

1-916-381-4284


Florin Shell - MAP

8062 Florin Rd.

Sacramento, CA 95828

1-916-393-2585


King’s Supermarket MAP

400 El Camino Ave

Sacramento, CA 95815

1-916-922-5866


Mi Rancho Supermarket - MAP

2355 Florin Rd.

Sacramento, CA 95822

1-916-428-4218


Walmart - MAP

3661 Truxel Rd. (near Arena Blvd.)

Sacramento, CA 95833

1-916-928-9668


Walmart - MAP

4420 Florin Rd. (at Franklin Blvd.)

Sacramento, CA 95823

1-916-533-0942


Walmart - MAP

6051 Florin Rd. (at Stockton Blvd.)

Sacramento, CA 95823

1-916-422-5401

 

Walmart - MAP

5821 Antelope Rd. (Roseville Rd. and Antelope)

Sacramento, CA 95842

1-916-729-6162

 

Walmart - MAP

3460 El Camino Ave. (Watt Ave. and El Camino)

Sacramento, CA 95821

1-916-977-0201

 

Walmart - MAP

2700 Marconi Ave. (Fulton and Marconi)

Sacramento, C 95821

1-916-576-6657

 

Walmart - MAP

8915 Gerber Road

Sacramento, CA 95829

1-916-897-5020

 

Welco - MAP

7100 Fruitridge Rd. (between Power Inn and 65th St.)

Sacramento, CA 95820

1-916-387-2470

Bank bill pay

Make payments from your checking or savings account using your bank's website.

 

Pay by phone

Call us toll-free at 1-888-742-7683 to authorize a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take echeck payments Monday through Friday from 7 AM to 7 PM.

 

Pay by mail

To pay by mail, write your account number on your check, include your payment stub and send to:

SMUD P.O. Box 15555
Sacramento, CA
95852-1555

 

Pay in person

Visit us at our Customer Service Center lobby to make payments in person.

6301 S Street
Sacramento, CA  95817

Hours of Operation:  Monday - Friday, 8 AM - 6 PM

 

Electronic funds transfer

You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.

 

To sign up:

  1. Complete the online application form print it out and sign it.
  2. Attach a voided check from your checking account or the savings account number and the American Banker Association number (ABA#).
  3. Mail to:
    SMUD
    EFT, M.S. A253
    P.O. Box 15830
    Sacramento, CA 95852-0830
    Please do not include payment in the same envelope with your EFT application.
  • Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
  • We will confirm your enrollment in the program within six to eight weeks of signing up.
  • Customers who move will be mailed a closing electric bill for payment. Closing electric bills cannot be paid electronically.

 For information about electronic transfer, email EFTquestions@smud.org

 

Foreign language services

Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.

 

Loan payments

Make loan payments using the following accepted payment methods.

My Account  Pay with: eCheck 
Pay Online as Guest Pay with: eCheck
By Mail Pay with: check, money order
In Person  Pay with: check, money order, cash

Billing information

We provide answers to all your billing questions.

Read your bill at a glance.
Get a simple, predictable monthly bill and a due date that fits your schedule.
No need to wait for the mail.  Get an email when your bill is ready.
We've got answers to your frequently asked questions.
Choose to pay for your electricity usage once a year or on a monthly basis.
We offer resources for those that need help paying their energy bills.

Report a problem

We believe in the power of working together to achieve greater results.

Report power theft

Power theft is a crime. It can create safety hazards and it costs money. At SMUD, our customers are our owners, so we all have a stake in preventing power theft. Click here to report power theft.

Report signs on poles or graffiti

Keep our lineworkers safe and our environment clean.

Report a dark street light

Contact us

Business hours

  • Customer phone and email service: Monday - Friday, 7 AM- 7 PM
  • Customer lobby service: Monday - Friday, 8 AM - 6 PM
  • Business offices: Monday - Friday, 8 AM - 5PM

 

Visit us

Customer Service Center
6301 S St.
Sacramento, CA 95817

Account questions?

Contact us securely for billing and payment information by logging into My Account below.

 

For general inquiries:

customerservices@smud.org

 

Customer Service 

Report a problem

Service requests

Energy efficiency loan contacts

Business office hours:  Monday - Friday, 8 AM to 5 PM.

For questions about SMUD Energy Store

Visit us

Sacramento Municipal Utility District
Customer Service Center
6301 S St.
Sacramento, CA 95817

Get directions

Mailing address

P.O. Box 15830
Sacramento, CA 95852-0830

Additional resources

Use this one stop solution to connect your phone, cable, internet and more.

SMUD may have an unclaimed check for you.
Be alert for fraud and scams. Know what to look for when you receive calls, emails or in-person visits.
Download and complete our claim form.