My Account updates are coming

We're making My Account even better with new tools and features. Find out what changes impact you.


Upcoming enhancements

information icon Please note, later this year we'll ask you to update your payment information. This will ensure your payment details are current, and you continue to enjoy seamless service without interruption.

New payment options

Streamline payments with Venmo, Apple Pay, Google Pay or PayPal

Enjoy secure, easy bill payments with our new digital wallet feature. You can now quickly pay using your preferred digital payment method. Convenience, security and ease - all in one place.

Secure messaging inbox

All your messages just a click away

Send a secure message to our customer support team and keep all your messages in one place. We'll quickly address your billing, payment or general account questions.

Features you already love

Outage map details

Get information on current outages and find the outage status for your specific address.

Energy usage charts

View your energy usage in an easy-to-see chart. You can also compare costs and usage to previous billing periods.

Guest access

Add guests to manage specific accounts and even set an expiration date for their access. It's perfect for households that share expenses.

Auto Bill Pay

Please note, later this year we'll ask you to update your payment information. This will ensure your payment details are current, and you continue to enjoy seamless service without interruption.

Budget Billing

Take the surprise out of your bill by setting it at the same monthly payment for a full year. This is very useful when budgeting your household expenses.

Payment arrangements

Need more time to pay your bill? We offer 3 flexible payment arrangement options (minimum payment, installment plan and payment extension) for qualifying customers.

Online bill view

Easily access your current bill, compare charges with previous bills and download a PDF for your records.

Manage your service

Easily start, stop, or transfer your service to a new address up to 35 days in advance, ensuring convenience and flexibility for your service.

Manage notifications

Manage your notifications in My Account to get alerts by email, text, or voice and change your preferences anytime.

Next steps

Email icon

Stay informed on new changes

Make sure your account email is up to date to receive important messages about My Account directly in your inbox.  

  

Review your information now

   

FAQs

Will my login information change?

No, you'll keep your existing user ID and password. If you have trouble accessing the updated My Account then please contact us. 

What changes will affect a My Account user profile that has multiple accounts?

First, identify your account owner. If you're the first to log in to the My Account profile, you'll be assigned as the account owner. The account owner can add guests and assign permissions. The role of account owner can be reassigned by calling 1-888-742-7683.

Will I need to do anything if I use Auto Bill Pay?

Yes, if you use this feature you’ll need to log in and re-enroll.

Will my current payment method be available in the updated My Account?

No, your previously saved billing and payment method won’t carry over. When you’re ready to make an online payment, you’ll need to add and save a new payment method.

Will my payment methods be saved in My Account?

No, your previous saved billing and payment methods won’t carry over. When you’re ready to make an online payment, you’ll need to add and save a new payment method. Log in to My Account and navigate to Billing/Payment methods to update your information.

How will I make a payment using Venmo, Apple Pay, Google Pay or PayPal?

Once My Account is updated you can add these options by navigating to “Payment methods” under the main “Billing” tab in the top navigation of My Account.

Will the transition to the updated platform disrupt my electric service?

You won't experience any disruption to your electric service. Your updated My Account is separate from your electric service.

Why is SMUD making these updates??

We're evolving to meet your needs. The updated My Account provides you with a seamless and efficient energy management experience. It provides an innovative and customer-focused digital experience with room to expand on features that are important to our customers.

How will I report issues?

If you need help using the updated My Account, please contact us. 

How will I provide feedback about the new My Account?

We want to know what you think about the new tools and features in My Account. When you're logged in, select the feedback tab on any My Account page. We value your opinion and use customer feedback to make future improvements.