My Account updates are coming

We're making My Account even better with new tools and features. Find out what changes impact you.


information icon Important: Please make sure your contact information is up to date in My Account so we can notify you when the new My Account is available.

FAQs

Will moving to the new platform impact my electric service?

No, your electric service won’t be disrupted. The updated My Account is separate from your electric service.

How can I report issues?

If you need help using the new My Account, please contact us. 

How can I provide feedback about the new My Account?

We want to know what you think about the new tools and features in My Account. When you're logged in, select the Give feedback tab at the bottom of any My Account page. We value your opinion and use customer feedback to make improvements.

Will my login information change?

No, you can continue using your current SMUD user ID and password. If you have trouble signing in, we suggest resetting your password before you contact us.. 

Will my alert and notification preferences carry over?

Your preferences should carry over to the new app. After you sign in, we recommend reviewing your settings to make sure everything looks right.

How can I let someone access my account securely?

You can set up guest access for someone you trust. Guests can view or help manage your account using their own login information.What if I’m a guest user and can’t see an account I used to have access to?

The account owner may need to set up your guest access again. If you’re having trouble, reach out the owner of the account or contact us for help.

Will my payment methods be saved in My Account?

Yes, your previous saved billing and payment methods will carry over to the new My Account.

Will I need to do anything if I use Auto Bill Pay?

No, we’ll carry over your Auto Bill Payment enrollment.

How will I make a payment using Venmo, Apple Pay, Google Pay or PayPal?

After you sign in, go to Billing then select Payment methods. Choose +Add payment method and follow the prompts to select the payment type you want to save.

New payment options

Streamline payments with Venmo, Apple Pay, Google Pay or PayPal

Enjoy secure, easy bill payments with our new digital wallet feature. You can now quickly pay using your preferred digital payment method. Convenience, security and ease - all in one place.

Secure messaging inbox

All your messages just a click away

Send a secure message to our customer support team and keep all your messages in one place. We'll quickly address your billing, payment or general account questions.

What stays the same

Outage map details

Get information on current outages and find the outage status for your specific address.

Energy usage charts

View your energy usage in an easy-to-see chart. You can also compare costs and usage to previous billing periods.

Guest access

Invite guests to manage specific accounts and even set an expiration date for their access. It’s perfect for households that share expenses.

Manage notifications

Manage your notifications in My Account to get alerts by email, text or voice and change your preferences anytime.

Budget Billing

Take the surprise out of your bill by setting it at the same monthly payment for a full year. This is very useful when budgeting your household expenses.

Payment arrangements

Need more time to pay your bill? We offer 3 flexible payment arrangement options (minimum payment, installment plan and payment extension) for qualifying customers.

Online bill view

Easily access your current bill, compare charges with previous bills and download a PDF for your records.

Manage your service

Easily start, stop, or transfer your service to a new address up to 35 days in advance, ensuring convenience and flexibility for your service.

Next steps

Email icon

Stay informed on new changes

Make sure your account email is up to date to receive important messages about My Account directly in your inbox.  

  

Review your information now