We've improved your My Account experience

image of my account loaded in a laptop

We updated My Account to make doing business with us even easier.

Features you need

Our updated My Account offers enhanced tools and features with the same look and feel.

Secure messaging

Now you can send a secure message to our customer support team and keep all of your messages in one spot. We'll quickly address any of your billing, payment or general account inquiries.

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Dedicated advisor

Easily view the contact details for your Strategic Account Advisor. They're your personal energy expert available to help you save time, energy and money with specialized business programs and incentives.

Energy usage charts

Your energy usage is displayed in an easy-to-view chart. You'll also be able to compare cost and usage to prior billing periods.

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Faster payments

Fewer steps help you make payments faster for one or more accounts. You can still easily access your current and past bills.

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Group your accounts

Combine multiple accounts into customized groups. Then give other users access to easily manage the accounts you choose.

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Account management

We've reduced the number of steps it takes to give other users the ability to view usage and pay bills.

FAQs

Why is SMUD making these updates?

While our current My Account has served us well, we're evolving to meet your needs. The updated My Account will provide you with a seamless and efficient energy management experience. It ensures an innovative and customer-focused digital journey with room to expand on features that are important to our customers.

Will my login information change?

No, you'll keep your existing login and password.

Will the transition to the new platform disrupt my electric service?

Your updated My Account is separate from your electric service. You won't experience any disruption to your electric service.

What do I need to do?

When you make your first payment after March 7, 2024, you’ll need to add and save a new payment method. Your current billing and payment methods won’t carry over.

How can I report issues?

If you need help using the updated My Account, please contact us using the secure inbox feature or call 1-855-736-7655, Monday through Friday, 8 AM to 5 PM.

How can I provide feedback about My Account?

We want to know what you think about the new tools and features in My Account. When you're logged in, click the feedback tab, which can be found on any My Account page, to give your input. We value your opinion and use customer feedback to make future improvements.

Try the My Account enhanced experience

Log in today with your same credentials to see the new features available to help manage your business account.

Sign in to My Account