Your My Account experience is new and improved
We updated My Account to make doing business with us even easier.
Features you'll enjoy
Our updated My Account offers enhanced tools and features with the same look and feel.
Streamline payments with Apple and Google Pay
Enjoy secure, effortless bill payments with our new digital wallet feature. You can now quickly pay using Apple Pay or Google Pay. Convenience, security and ease—all in one place.
Enhance your online bill view
Easily access your current bill, compare charges with previous bills and download a PDF for your records. You can also quickly submit or schedule payments, all from one convenient place.
Adjust your bill due date to fit your needs
Take control of your billing schedule by choosing a custom due date range that's most convenient for your business.
Your account features
Discover additional features that simplify your account management experience.
Secure messaging
Send a secure message to our customer support team and keep all of your messages in one spot. We'll quickly address any of your billing, payment or general account inquiries.
Dedicated advisor
Easily view the contact details for your Strategic Account Advisor — your personal energy expert available to help you save time, energy and money.
Energy usage charts
View your energy usage in an easy-to-view chart. You can also compare costs and usage to prior billing periods.
Faster payments
Fewer steps help you make payments faster for one or multiple accounts.
Group your accounts
Combine multiple accounts into customized groups and give other users access to easily manage the accounts you choose.
Account management
Easily give other users the ability to view usage and pay bills.
FAQs
Why is SMUD making these updates?
While our current My Account has served us well, we're evolving to meet your needs. The updated My Account provides you with a seamless and efficient energy management experience. It ensures an innovative and customer-focused digital journey with room to expand on features that are important to our customers.
Will my login information change?
No, you'll keep your existing login and password.
Will the transition to the new platform disrupt my electric service?
Your updated My Account is separate from your electric service. You won't experience any disruption to your electric service.
Will my payment methods be saved in My Account?
When you’re ready to make a payment you’ll need to add and save a new payment method. Your current billing and payment methods won’t carry over.
How do I make a payment using Apple Pay or Google Pay?
Add Apple Pay cards in System Settings on your computer or sign into your Gmail account prior to adding your new payment method. Once your payment method is established, navigate to your My Account/Billing/Payment methods and select + Add payment method. For more information on setting up your payment method visit Apple Pay or Google Pay.
How can I report issues?
If you need help using the updated My Account, please contact us using the secure inbox feature or call 1-855-736-7655, Monday through Friday, 8 AM to 5 PM.
How can I provide feedback about My Account?
We want to know what you think about the new tools and features in My Account. When you're logged in, click the feedback tab, on any My Account page. We value your opinion and use customer feedback to make future improvements.
Try the My Account enhanced experience
Log in today with your existing account info to see the new features available.