Customer support

We're here to serve your needs.

Check out outages in your area.
We make it easy to manage your electricity needs with same-day service changes.
Handle all your account needs when you download our app, register for My Account or chat with us.

Payment options

Whether online or in person, there are many ways to pay your SMUD bill.

Customize your payment options with My Account.

Make a one-time payment without signing in.

Set up automatic, recurring payments.

Pay your electric bill at a SMUD pay station location

  • Payments can be made with cash, check or money order (Walmart locations only accept cash and pin-based debit transactions)
  • Credit cards are not accepted
  • Payments will post to your account on your payment date

Find a pay station near you

Enter your starting address


Bank bill pay

Make payments from your checking or savings account using your bank's website. Contact your bank to see if this is a service they offer.


Call us toll-free at 1-888-742-7683 to make a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take eCheck payments Monday through Friday from 7 AM to 7 PM.


To pay by mail, write your account number on your check, include your payment stub and send to:

P.O. Box 15555
Sacramento, CA 95852-1555

In person

Visit our Customer Service Center lobby to make payments in person.

6301 S Street
Sacramento, CA 95817

Hours of Operation: Monday - Friday, 8 AM - 6 PM

Electronic funds transfer (EFT)

You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.

To sign up:

  1. Complete the EFT application form, print it out and sign it.
  2. Attach a voided check from your checking account or include the savings account number and the American Banker Association number (ABA#).
  3. Mail to:
    EFT, M.S. A253
    P.O. Box 15830
    Sacramento, CA 95852-0830
    Please do not include payment in the same envelope with your EFT application.
  • Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
  • We will confirm your enrollment in the program within six to eight weeks of signing up.

 For information about electronic transfer, email

Loan payments

Make loan payments using the following accepted payment methods.


Senior identification

If you are 62 years of age or older, we’ll make an extra effort to contact you before disconnecting your service for non-payment. Call 1-888-742-7683 to enroll.

Third-party notification

If you are 62 years of age or older, this program lets you designate a friend or relative for us to contact before disconnecting your service for non-payment. For more information, please call 1-888-742-7683.

Foreign language services

Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.

Billing information

We provide answers to all your billing questions.

Read your bill at a glance.
Get a set bill amount for 12 months at a time with the flexibility of a due date range that fits your schedule.
No need to wait for the mail.  Get an email when your bill is ready.
Get answers to your frequently asked questions.

Report a problem

We believe in the power of working together to achieve greater results.

Keeping employees, customers and our community safe is a top priority at SMUD. Our customers are our owners, so we all have a stake in keeping watch in our neighborhoods and avoiding unnecessary costs due to theft or damage.

You can help by submitting a report for the following incidents:

Contact us

Business hours

  • Customer phone and email service: Monday - Friday, 7 AM - 7 PM
  • Business offices: Monday - Friday, 8 AM - 6 PM


Visit us

Customer Service Center
6301 S St.
Sacramento, CA 95817

Get directions

Additional resources

Are you the victim of a scam? Know what to look for when you receive calls, emails or in-person visits.
Do you need to fill out a claim form? Learn more about losses due to service interruption.