Customer support
We're here to serve your needs.
Payment options
Whether online or in person, there are many ways to pay your SMUD bill.
Pay your electric bill at a SMUD pay station location
- Payments can be made with cash, check or money order (Walmart locations only accept cash and pin-based debit transactions)
- Credit cards are not accepted
- Payments will post to your account on your payment date
Find a pay station near you
Enter your starting address
Bank bill pay
Make payments from your checking or savings account using your bank's website. Contact your bank to see if this is a service they offer.
Phone
Call us toll-free at 1-888-742-7683 to make a payment. Our automated system is available 24 hours a day for residential customers. Representatives are available to take eCheck payments Monday through Friday from 7 AM to 7 PM.
To pay by mail, write your account number on your check, include your payment stub and send to:
SMUD
P.O. Box 15555
Sacramento, CA 95852-1555
In person
Visit our Customer Service Center lobby to make payments in person.
6301 S Street
Sacramento, CA 95817
Hours of Operation: Monday - Friday, 8 AM - 6 PM
Electronic funds transfer (EFT)
You can make payments to SMUD automatically from your checking or savings account, saving you the cost of postage and checks.
To sign up:
- Complete the EFT application form, print it out and sign it.
- Attach a voided check from your checking account or include the savings account number and the American Banker Association number (ABA#).
- Mail to:
SMUD
EFT, M.S. A253
P.O. Box 15830
Sacramento, CA 95852-0830
Please do not include payment in the same envelope with your EFT application.
- Please continue paying your electric bill or energy efficiency loan until you receive a bill showing Bank will pay on (date and amount). You will continue receiving your monthly statement, but your bank will automatically pay it.
- We will confirm your enrollment in the program within six to eight weeks of signing up.
For information about electronic transfer, email EFTquestions@smud.org.
Loan payments
Make loan payments using the following accepted payment methods.
- My Account: eCheck
- Pay online as guest: eCheck
- By mail: check, money order
- In person: check, money order, cash
Resources
Senior identification
If you are 62 years of age or older, we’ll make an extra effort to contact you before disconnecting your service for non-payment. Call 1-888-742-7683 to enroll.
Third-party notification
If you are 62 years of age or older, this program lets you designate a friend or relative for us to contact before disconnecting your service for non-payment. For more information, please call 1-888-742-7683.
Foreign language services
Transact SMUD business in any of 140 languages by calling 1-888-742-7683 or email customer service.
Billing information
We provide answers to all your billing questions.
Report a problem
We believe in the power of working together to achieve greater results.
Keeping employees, customers and our community safe is a top priority at SMUD. Our customers are our owners, so we all have a stake in keeping watch in our neighborhoods and avoiding unnecessary costs due to theft or damage.
You can help by submitting a report for the following incidents:
Business hours
- Customer phone and email service: Monday - Friday, 7 AM - 7 PM
- Business offices: Monday - Friday, 8 AM - 6 PM
Visit us
Customer Service Center
6301 S St.
Sacramento, CA 95817
Account questions?
Contact us securely for billing and payment information by logging into My Account below.
For general inquiries:
You must be a registered My Account user to chat with us.
Some of the ways we can assist you:
- Setting up payment arrangements
- Transfer or stop services
- Balance inquires
- Help with your bill
- Enrolling in billing and payment programs
| Our representatives are available to serve you Monday - Friday, 7 AM to 7 PM |
Customer Service
- Residential customers (English): 1-888-742-7683
- Residential customers (Español): 1-866-651-4420
- Business customers: 1-877-622-7683
- TTY for the deaf and hard of hearing: 1-916-732-6630; after business hours, 1-916-732-5596.
Report a problem
- Outages: 1-888-456-7683
- Downed or damaged power lines or poles: 1-888-456-7683 or 911
- Power theft: 1-916-732-6594 or report a power theft (on the Email tab).
- Graffiti on SMUD equipment or other non-emergency SMUD facility maintenance: 1-916-732-6043
- For other problems or issues, we recommend contacting our toll-free Residential number above
Service requests
- Construction services: 1-916-732-5700 (More info)
- Call before you dig: call 811 or visit www.Call811.com
Energy efficiency equipment loan contacts
Business office hours: Monday - Friday, 8 AM to 5 PM
For existing loan customers: 1-916-732-5081
SMUD Energy Store
For information about products, shipping and returns: 1-844-307-0443 or service@SMUDEnergyStore.com
Visit us
Sacramento Municipal Utility District
Customer Service Center
6301 S St.
Sacramento, CA 95817
Business hours: Monday - Friday, 8 AM - 6 PM
Mailing address
P.O. Box 15830
Sacramento, CA 95852-0830