Fraud Awareness

Be alert to scams and fraud

From time to time, criminals try to trick utility customers into allowing them inside their home or business, giving away personal information, or paying a fake bill. Please be aware that such fraudsters can be persuasive and even threatening.

For your safety, remember these facts:

Phone

  • SMUD will never call and direct you to a non-SMUD payment facility or require a specific method of payment (such as wire transfer or money card) to pay your electric bill. For a list of SMUD authorized pay stations, click here.
  • If you are concerned about the balance or status of your account due to a phone call you have received, call one of the phone numbers below to check with an authorized SMUD representative.

In person/home

  • SMUD field crews carry photo identification cards at all times. If you are in doubt, ask to see an ID card. A true SMUD employee will be happy to show it to you.
  • If you are still in doubt, ask for a name, SMUD employee number, and supervisor's name and call one of the phone numbers below to verify his or her identity.

Email

  • SMUD will never email you to ask for financial information.
  • SMUD will never email and direct you to a non-SMUD payment facility or require a specific method of payment (such as wire transfer or money card) to pay your electric bill. For a list of SMUD authorized pay stations, click here.
  • If you receive a suspicious email, DO NOT respond to the request, click on any links in the email, open any attachments, or give out any personal information. Instead, call SMUD at one of the numbers below, and notify your local law enforcement.
  • If you are concerned about the balance or status of your account as a result of an email, call one of the phone numbers below to check with an authorized SMUD representative.

Think it's fraud? Contact SMUD.