My Account rau kev lag luam 

Kuv tus ID nkag mus yuav hloov li cas?
Tsis yog, koj yuav khaws koj tus neeg siv ID thiab lo lus zais uas twb muaj lawm. Yog tias koj muaj teeb meem nkag mus rau koj tus as khauj, thov hu rau peb siv lub inbox ruaj ntseg lossis hu rau 1-877-622-7683, Monday txog Friday, 8 AM txog 5 PM.

What should I do if I can’t access my account(s)?  

We’re sorry you’re having trouble accessing your account.
Try the following tips: 

• Disconnect from any virtual private network (VPN) you may be using and use only Wi-Fi or mobile data. Some VPNs may block or interfere with access.  
• Try logging in from a different device such as your phone, tablet, or another computer.  
• Clear your browser cache and cookies:  
  • For Chrome/Edge: Press Ctrl + Shift + Delete, select “All time,” and clear cache and cookies.  
  • For Safari: Go to Settings > Clear History and Website Data. 
• After clearing your cache, close and reopen your browser and try to sign in again.  

If you still cannot access your account after trying these steps, please contact us for help.  

Vim li cas kuv thiaj tsis pom tag nrho My Account?

Once you’re logged in, select the orange button labeled “Access my other accounts" that appears at the bottom of the account selection screen. That will redirect you to the new my account portal where you can view "Service accounts" under the "Accounts" dropdown in the top menu. 

Once you're in the new my account portal there's two scenarios to review. 

• Scenario 1: If you don’t see all your accounts, you may need to link existing accounts by adding a portfolio. A portfolio is a set of one of more accounts. Watch the video below for more about portfolios and accounts.
• Scenario 2: If you can't add a new account to your profile, you may need to be added as a guest by the account owner. You can reach out to the account owner to resolve the issue or contact us for additional assistance. The role of account owner can be reassigned by calling 1-877-622-7683

 

Kuv tuaj yeem txheeb xyuas tus tswv tus account li cas?
First, check with individuals within your business or organization that might have account owner details. You can also contact customer service at 1-877-622-7683 for more information, or to reassign the role of account owner.

Dab tsi yog qhov txawv ntawm cov ntaub ntawv pov thawj thiab kev koom ua pawg nyiaj?

• Portfolios: Tau txais kev nkag mus rau ntau qhov kev tso cai ua lag luam portfolios nyob rau hauv ib tus neeg siv profile los ntawm kev sib txuas cov ntaub ntawv nyiaj txiag. 
• Kev Pabcuam Cov Nyiaj Txiag: Pab pawg ib pawg ntawm cov nyiaj thiab muab rau lwm tus kom yooj yim tswj cov pab pawg.

Cov kev hloov pauv dab tsi cuam tshuam rau My Account tus neeg siv profile uas muaj ntau tus account?
Ua ntej, txheeb xyuas koj tus tswv account. Yog tias koj yog thawj tus nkag rau hauv My Account profile, koj yuav raug xaiv los ua tus tswv account. Tus tswv account tuaj yeem ntxiv cov qhua thiab tso cai. Lub luag haujlwm ntawm tus tswv tus account tuaj yeem raug muab rov qab los ntawm kev hu rau 1-877-622-7683.

Kuv txoj kev them nyiaj puas yuav raug cawm hauv Kuv Tus Account?
Tsis yog, koj qhov kev sau nqi thiab kev them nqi yav dhau los yuav tsis ua tiav. Thaum koj npaj tau them nyiaj online, koj yuav tsum tau ntxiv thiab txuag txoj kev them nyiaj tshiab. Nkag mus rau hauv My Account thiab mus rau Kev Sau Nqi / Kev Them Nyiaj los hloov kho koj cov ntaub ntawv.

Puas yog kuv daim nqi pib them cov ntaub ntawv them nqi hloov mus rau lub platform tshiab?
No, if you use this feature you’ll need to re-enroll. Log in to My Account and navigate to the Billing dropdown and select Auto payment. 

Kuv yuav ua li cas them nyiaj siv Apple Pay lossis Google Pay?

Apple Pay

1. First, add your eligible cards to Apple Pay through your device’s system settings. For detailed instructions on setting up Apple Pay, visit Apple Pay support.  
2. Once your cards are added, sign in to My Account.  
3. Navigate to the Billing dropdown menu and select Payment methods.  
4. Select "+ Add payment method", then choose Apple Pay and go through the steps to save the payment method.
5. After saving the payment method you can use it to make payments and setup auto bill pay.

Google Them

1. If you haven’t already added your payment method to your Google Account, visit Google Wallet to save the payment method you want to use.  
2. Afterward, sign in to My Account, navigate to the Billing dropdown menu and select Payment methods.
3. Select "+ Add payment method", then select the Google logo and complete the steps to save the payment method.
4. After saving the payment method you can use it to make payments and setup auto bill pay.

 

Puas yuav hloov mus rau lub platform tshiab cuam tshuam kuv cov kev pabcuam hluav taws xob?  
Koj qhov hloov tshiab My Account yog cais los ntawm koj qhov kev pabcuam hluav taws xob. Koj yuav tsis muaj kev cuam tshuam rau koj qhov kev pabcuam hluav taws xob.

Vim li cas SMUD ua cov hloov tshiab no?
Thaum peb tam sim no My Account tau pab peb zoo, peb tab tom hloov kho kom tau raws li koj xav tau. Qhov hloov tshiab My Account muab rau koj nrog kev tswj hwm lub zog tsis muaj zog thiab muaj txiaj ntsig zoo. Nws ua kom muaj lub tswv yim tshiab thiab cov neeg siv khoom tsom mus rau digital nrog chav los nthuav dav cov yam ntxwv tseem ceeb rau peb cov neeg siv khoom.

Kuv tuaj yeem tshaj tawm cov teeb meem li cas?
Yog tias koj xav tau kev pab siv My Account tshiab, thov hu rau peb siv lub inbox ruaj ntseg los yog hu rau 1-877-622-7683, Monday txog Friday, 8 AM txog 5 PM. Koj tseem tuaj yeem hu rau koj Strategic Account Advisor (SAA).

Kuv tuaj yeem muab cov lus teb li cas txog My Account?
Peb xav paub seb koj xav li cas txog cov cuab yeej tshiab thiab cov yam ntxwv hauv My Account. Thaum koj nkag rau hauv, xaiv cov lus qhia tab, ntawm nplooj ntawv My Account . Peb saib xyuas koj qhov kev xav thiab siv cov lus teb rau cov neeg siv khoom los txhim kho yav tom ntej.