Energy Assistance Program FAQs

Beginning October 2018, we will be phasing in a restructuring of this program so it better serves customers with the greatest need. Customers with the lowest household income, based on the federal poverty level, will receive the largest discount.

 

Existing customers will remain on their current rate until transitioned to the new rate as early as October 2018. Customers new to the Energy Assistance Program (EAPR) will be placed on the 2019 discount rates effective October 1, 2018.

 

Find answers to the most frequently asked questions about our Energy Assistance Program Rate, or EAPR.


How current do my income/sources of money documents need to be?

The documents must be minimum of two consecutive months within the last two months; outdated documents will not be accepted. If you’re paid less than 12 months out of the year, please indicate that information on your application.

 

How is monthly income calculated?

  • Weekly pay period – average gross pay multiplied by 52 pay periods in the year divided by 12
  • Biweekly pay period – average gross pay multiplied by 26 pay periods in the year divided by 12
  • Semi-monthly pay period – (1st -15th and 16th - end of the month) average gross pay multiplied by 24 pay periods in the year divided by 12

 

Where can I get a benefit/award letter?

Most agencies/programs have websites for you to verify and print information.

 

How long will it take for my application to be processed?

A completed application package is usually processed within 2-4 weeks of being received. After you’ve been enrolled, the Energy Assistance Program Discount will be displayed as a line item on your SMUD bill each month.

 

How long will I receive the discounted rate?

We typically ask customers to re-apply every 1-2 years. When it’s time to re-apply, we’ll mail a recertification application which will require current copies of income/sources of money/benefit documentation.

 

Will my income documents be returned to me?

We’re not able to return your original documents, so please send COPIES of any income/sources of money/benefit documentation with your application.

 

What should I do if I no longer qualify for the discount?

If your income/sources of money or circumstances change, and you no longer qualify, please notify us by mail or give us a call at 1-888-742-7683 to update your account.

 

How is my discount calculated?

Your maximum discount is based on how your household income compares to the Federal Poverty Level (FPL).

 

What is the Federal Poverty level (FPL)?

The Federal Poverty Level (FPL) is used to determine financial eligibility for certain deferral programs. The guidelines are issued each year in the Federal Register by the Department of Health and Human Services.