Community Energy Services

We help you achieve your goals to bring cleaner energy, competitive prices and value to your community.

6 th

largest community-owned, not for profit in the nation

70 +

years of reliable service

2,000 +

employee workforce

 

As the nation’s sixth-largest community owned, not-for-profit electric company, we have more than 70 years of experience in all facets of California utility operations. Governed by a 7-member elected board, we understand what it means to serve the local needs of our community. We have a proven track record of providing:

  • low-cost, reliable electricity
  • award-winning customer service
  • innovative customer programs and energy solutions

Our mission clearly aligns with Community Choice Energy (CCE) providers and we’re leveraging our expertise to extend best-in-class service to CCEs and their customers.

 

Our Community Energy Services (CES) team is comprised of subject matter experts who are backed by the 2000+ strong workforce of a nationally recognized leader in customer satisfaction, brand trust and environmental stewardship. Whether you’re a new or experienced CCE, we offer the customized services and flexible solutions required to achieve your goals for cleaner energy, competitive rates and programs and services tailored to your customers and your community.

 

For more information, call us at 1-888-749-5949 or email communityenergy@smud.org.

Services we offer

Call center
We have a dedicated call center that specializes in customer satisfaction. We offer translation services in over 150 languages and have an advanced IVR system that is synchronized with CRM.

Data management
We have a robust and configurable Data Management System (DMS). We can maintain account balances, manage customer contact information, automate bill processing and store historical usage data.
 

Data analytics
We offer advanced data analytics services such as rates modeling and financial impact analysis. Access your data through an interactive dashboard, tools and reporting.

Custom programs
We partner with our community on R&D, distributed energy resources (DERs) and local generation projects. We'll help you develop customized program offerings designed to meet the unique needs of your customers.