Strong winds and rain can damage power lines and equipment, causing outages. It's best to be prepared should your power go out during a storm.
Before a storm
Become familiar with your service panel location and how to operate the main circuit breaker. Prepare a basic emergency kit and store it in an accessible place. The kit should contain:
- Portable cell phone charger
- Bottled water
- Extra batteries
- Manual can opener
- Battery-operated radio
If you have an uninterruptible power source - a device with an internal battery that provides continuous power to computers plugged into it - remember that the device provides backup power for only a short time. Take the time to save any documents you’re working on and shut down your computer.
OutagesOur crews perform maintenance activities such as tree trimming and equipment replacement year-round to help prevent outages. We have also increased our efforts to replace old underground cable, which will significantly lower the number of cable-related outages.
Storm tips brochureThe information on this page is also available in brochure form in several different languages.
If you would rather have this Winter Storm Tips brochure mailed to you, please call SMUD Customer Service at 1-888-742-7683.
Reset your main breaker
If there's no power at all in your home, the problem could be at the electrical panel, or breaker box.
The breaker box is typically attached to the outside of your home near your electrical meter. Resetting the main breaker may restore power. You will not need any tools. But if you're not comfortable working with breakers and switches, play it safe and call an electrician to help you. (Service fees may apply.)
Tenants in apartments and commercial buildings may want to contact their manager or maintenance person for assistance.
If the main circuit breaker has switched to the "off" or "trip" position, follow these steps to reset your breaker:
- Prevent shock
- wear safety glasses
- make sure your hands are dry
- stand to the side of the main breaker
- stand on a dry surface - do not stand in water
- Firmly press the large, main breaker to the "off" position. Then firmly press it back to the "on" position.
- If that does not restore power, call our toll-free outage line at 1-888-456-7683 to report an outage.
Preparing an emergency kit
At SMUD, we’re working hard 24/7 to power our community with safe and reliable power, but we know the unexpected can happen, and that includes power outages. An emergency kit is a great way to be ready for any unexpected event. By putting safety essentials together in one place, you’ll always be prepared.