We're here to help

As we prepare to resume disconnecting power for non-payment, we have options for you.
Please contact us for help with your bill.

We understand that many customers still face financial difficulties. We encourage residential and business customers with past-due bills to take advantage of our flexible payment options and emergency funding.

Help for residential customers       Help for business customers

Disconnection timeline

Normal billing and collections process resumed

February

Disconnection policies resumed.

Late fees resumed

late March

Late fees added to unpaid February bills.

Disconnections began

mid-April

Disconnections began for non-payment.

Help with your bill

We understand the COVID-19 pandemic has impacted many of our customers and we’re committed to help you keep your power on.