Official Rules - SMUD Online Customer Survey


Eligibility: No purchase necessary. A purchase will not increase chances of winning. This SMUD Online Customer Survey Sweepstakes ("Sweepstakes") is open to SMUD customers 18 years of age and older who are randomly selected from the SMUD customer database. Employees or agents of SMUD, or True North Research, Inc. (the "Sponsor"), their subsidiaries, affiliates and promotional agencies are not eligible, nor are their immediate families or household members. The Sweepstakes is subject to all applicable federal, state, local and international laws and regulations. This Sweepstakes is void where prohibited or restricted by law.

Participation: Sweepstakes period begins at 12:01 am Pacific Time ("PT") on July 1, 2024, and ends at 11:59 pm PT on December 31, 2024 ("Promotion Period"). Entrant is automatically entered when entrant successfully connects to the SMUD Perception Tracker Online Survey landing page (first page of online survey) during the Promotion Period. Upon connecting to the survey landing page, entrant receives one (1) Sweepstakes entry. The Sweepstakes has a limit of one entry per person, and thus any subsequent SMUD online surveys completed by entrant during the Promotion Period do not earn entrant additional Sweepstakes entries. Those not automatically entering may enter by mailing a 3.5" x 5" postcard to the address given below, and hand printing their name, address (including ZIP code), daytime and evening telephone numbers, and email address. Mail postcard entries to: True North Research, Inc., c/o SMUD Perception Tracker Online Customer Survey Sweepstakes Administration, 1592 N Coast Hwy 101, Encinitas, CA 92024. Limit one (1) entry/postcard per household. Neither SMUD nor Sponsor is responsible for lost, late, incomplete, inaccurate, stolen, delayed, undelivered, illegible, or improperly inputted entries.

Random Drawing and Prizes: Three (3) potential prize winners will be selected in a random drawing no later than January 31, 2025, from among all eligible entries received during the Promotion Period. Odds of winning depend on the total number of eligible entries received. The three (3) prize winners will win $100, paid by check.

Notification and Acceptance: Prize winners will be notified by the email address and/or telephone number used to participate in the survey/Sweepstakes. Prize winners must accept a prize within one (1) week of notification to claim the prize, and provide a complete mailing address where the prize can be delivered. Prior to or at the time of delivery of the prize, the potential winner must also execute an Affidavit of Eligibility / Prize Acceptance Form / Release of Liability. Non-compliance within this time period may result in disqualification and the selection of an alternate winner, unless prohibited by law. Sponsor will then perform another random drawing to select a replacement prize winner. Return of any prize or prize notification as undeliverable will also result in disqualification and alternate prize winner selection.

General This offer is void where prohibited or restricted by law and subject to applicable federal, state and local laws and regulations. By participating in this Sweepstakes, each entrant accepts the conditions stated in these Official Rules, agrees to be bound by Sponsor’s decisions and warrants that s/he is eligible to participate. By accepting a prize, each winner agrees to release SMUD, Sponsor, their respective directors, employees, officers, and agents, including without limitation their advertising and promotion agencies, from any and all liability, loss or damages arising from or in connection with the awarding, receipt, and/or use or misuse of prize or participation in any prize-related activities. If for any reason, the Sweepstakes is not capable of running as planned, including without limitation, any suspected evidence of tampering or technological corruption or if any portion of the Sweepstakes is compromised by virus, bugs, worms or unauthorized human intervention, or any other causes beyond the Sponsor’s control which, in their sole opinion, corrupts, threatens or impairs the administration, security, fairness, integrity, or proper conduct of the Sweepstakes, the Sponsor reserves the right to cancel, terminate, modify or suspend the Sweepstakes at its sole discretion.

Winners List: For a list of Sweepstakes winners and/or complete contest rules, send a self-addressed stamped envelope to True North Research, Inc., c/o SMUD Sweepstakes Administration, 1592 N Coast Hwy 101, Encinitas, CA 92024.

Privacy: Personal information of entrants will be used to conduct the prize drawings and to enable the prizes to be awarded and distributed as needed. With the exception of the names of winners, which are provided upon request (see Winners List above), Sponsor will only share personally identifying customer information with SMUD. No other personal information will be shared with third parties.

Sponsor: True North Research, Inc., 1592 N Coast Hwy 101, Encinitas, CA 92024.