We're here to help

As we prepare to resume disconnecting power for non-payment, we have options for you. Please contact us for help with your bill.

The earliest power may be disconnected for a past-due bill is late October 2021.

We understand that many customers still face financial difficulties. We encourage residential and business customers with past-due bills to take advantage of our flexible payment options and community resources.

Help for residential customers Help for business customers

Disconnection timeline

Normal billing and collections process resumes

August

Our normal payment, late fees and disconnection policies will resume.

Late fees resume

September

Late fees will be added to unpaid August bills.
Customers on our income-qualified (EAPR) rate are not charged late fees.

Disconnections begin

late October

Disconnections begin for all unpaid accounts.

Ayuda con su cuenta

Sabemos que los clientes pueden pasar por dificultades económicas durante este tiempo. Queremos ayudar. Para aquellos que pueden, gracias por pagar su cuenta a tiempo.

Residential
Business

Flexible payment arrangements

To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.

See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 7 a.m. - 7 p.m. at 1-888-742-7683.

Installment plan

Add the current balance to next month's bill or divide it out for up to 12 months.

See if you qualify in My Account

Minimum payment

Make the minimum required payment to avoid being disconnected.

See if you're eligible

Payment extension

If you need temporary help, extend your due date of your past balance.

Check if you're eligible in My Account

Discounts

We offer several discounts to qualified customers. If you qualify, these discounts will apply to your future SMUD bills. They won't apply to your past due balance.

Tarifa de asistencia de energía

Los clientes elegibles de bajos recursos pueden solicitar en línea nuestra Energy Assistance Program Rate, que ofrece un descuento mensual con base en el tamaño y los ingresos de su hogar. Recientemente ajustamos nuestras pautas para que más clientes puedan ser elegibles.

Vea si califica en línea

Descuento de MED Rate

Si sus costos de electricidad son más altos debido a su equipo médico, es posible que le podamos ayudar. Para ser elegible, un residente de tiempo completo en su hogar debe tener una necesidad médica y llenar el formulario solicitado.

Vea si califica

Community assistance

A variety of community organizations are offering assistance to customers who are having difficulty paying their bills.

Utility bill assistance

Qualifying residents in our service area can receive a credit to their utility bill through the Home Energy Assistance program (HEAP). See if you qualify

Emergency rental assistance

The Sacramento Housing and Redevelopment Agency offers emergency rent and utilities assistance for qualified renters. Get assistance

2-1-1 Sacramento

Putting you in touch with over 1,600 community health and human service community programs. Find programs

Salvation Army

Due to the COVID-19 pandemic, The Salvation Army activated its Emergency Disaster Response. Find services

Additional tools

Looking to take more control of your energy use? Explore our helpful tools.

Billing alerts

Custom Due Date

Choose a payment due date range that better meets your needs.

Learn about Custom Due Date

My Account

Get 24/7 access to your bill, make online payments, view your energy use and more with My Account.

SMUD App

View your bill, make a payment, monitor usage and more from your mobile device.

Get the SMUD App

Flexible payment arrangements

To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.

See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 8 a.m. - 5 p.m. at 1-877-622-7683.

Installment plan

Add the current balance to next month's bill or divide it out for up to 12 months.

See if you qualify in My Account

Minimum payment

Make the minimum required payment to avoid being disconnected.

See if you're eligible

Payment extension

If you need temporary help, extend your due date of your past balance.

Check if you're eligible in My Account

Business resources

COVID-19 relief resources

We’ve compiled a comprehensive list of local, state and federal financial and informational resources available to our business customers. See resources

Business Energy Advisor

Our Business Energy Advisor is a central hub of information to help you make informed and smart decisions about your business’ energy needs and equipment. Check it out

Recover, Reconnect, Rebuild

As the Sacramento business community continues to adjust to the challenges of COVID-19, California Capital is supporting business owners through free, high-quality business assistance. Get assistance

Sacramento Small Business Development Center

Stay up to date on the latest financial resources available and educational series on navigating the various application processes. View webinars

Virtual energy assessment

Connect with your Strategic Account Advisor to schedule a virtual or in-person audit of your business’ energy operations to lower your bill. Find your advisor

Energy Assistance for Non-Profits

If 75% of your facility is being used for housing purposes, you may qualify for our commercial low-income Energy Assistance Program Rate (EAPR) discount. See if you qualify