For Immediate Release: February 28, 2018

SMUD prepared for latest storm

SMUD is busy preparing for the expected winter storm forecasted for this week.

We have a full complement of customer service representatives ready to answer customer calls reporting outages, and SMUD line repair crews, troubleshooters and other personnel ready to respond to and restore power to customers who may experience outages caused by storm activity. Forecasts indicate significant precipitation and gusty winds.

When outages occur, SMUD works around-the-clock to restore electric service as safely and as quickly as possible. SMUD has additional crews on call that can be brought in if necessary.

SMUD is providing a list of tips below to help customers deal with any outages that may occur during this storm. Please provide them to your readers, listeners and viewers.

Preparing for a storm:

Prepare a simple emergency kit and store in an accessible place. Be sure to include:

  • fully charged cell phone and/or laptop
  • flashlight
  • battery operated clock
  • extra batteries          
  • manual can opener              
  • supply of bottled water                  
  • a battery operated radio to get relevant news reports

If the power goes out...

  • Check to see if the lights are out in neighboring homes -- if they are, chances are that you’re a part of a larger outage.
  • Visit our Outage Map to view and report outages, or call SMUD’s toll free outage line at 1-888-456-SMUD (7683).
  • If asked to report an outage, be prepared to give:
  • your phone number with area code. 
  • your address.
  • a description of the problem.    
  • And, if yours is the only home on the street without power, the problem may be in your service panel.
    • Check to see if the main circuit breaker switch has flipped to the “off” or “trip” position.
    • If it has, and you are standing on dry ground and have dry hands, firmly push the switch to the “off” position and then to the “on” position.
  • Turn off all electric appliances except one light while waiting for electricity to be restored.  This lowers the initial demand for electricity and makes it easier for SMUD crews to restore electric service. The light will signify when power has been restored.

If stormy weather knocks down a power line…

  • call SMUD at 1-888-456-SMUD (7683) or 911 immediately.
  • assume the line is “energized” and stay away and warn others to do the same.
  • do not remove fallen tree limbs or other debris from power lines. Tree limbs and other objects can conduct electricity that can shock anyone coming in contact with them.

The following priorities are used to determine where crews will be sent during a storm:

  • public safety hazards (power lines down, poles down)
  • hospitals and critical flood control pumps
  • areas with large numbers of customers out of power
  • scattered, smaller outages