Contact Us

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As a community-owned electric utility, we exist only to serve our customers, and we pride ourselves on responding to your power needs as quickly as we can.

To report an outage, call 1-888-456-SMUD (7683)

For most other needs, contact Customer Service.

  • For residential customers (English): 1-888-742-SMUD (7683)
  • For residential customers (Español): 1-866-651-4420
  • For business customers: 1-877-622-SMUD (7683)
  • TDD number for the hearing impaired: 1-916-732-6630; after business hours, 1-916-732-5596.

Energy efficiency loan contacts

  • For existing loan customers: 916-732-5081
  • To apply for a new loan: 916-732-5472

SMUD's regular business hours are as follows:
Customer phone service - Mon. - Fri., 7 a.m. to 7 p.m.
Customer lobby service (6301 S Street) - Mon. - Fri., 8 a.m. to 6 p.m.
Business offices - Mon. - Fri., 8 a.m. to 5 p.m.

E-mail us at

Connect with us online for more information on programs, news and energy-related topics:


View a map and get directions to SMUD

Visit or write to us:
Sacramento Municipal Utility District
Customer Service Center
6301 S St.
Sacramento, CA 95817

Mailing address:
P.O. Box 15830
Sacramento, CA 95852-1830

Contact our executive managers

Report a problem
Outages: 1-888-456-7683
Downed or damaged power lines or poles: 1-888-456-7683 or 911
Power theft: 916-732-6594
Graffiti on SMUD equipment: 916-732-6043

Service requests
Moving connections: 1-888-742-7683
Construction services: 916-732-5700
Call before you dig: call 811 or go online to

To file a claim
Fill out this claim form and one identical copy for yourself, include one copy of all attachments and send to this address:

Sacramento Municipal Utility District
Attn: Claims - MS K202
P.O. Box 15830
Sacramento, CA 95852-1830
You can also fax your claim to: 916-732-5207 (include all attachments)

Frequently Asked Questions

  • What is the minimum that can be paid to prevent disconnection?

    If you have received a telephone reminder regarding your unpaid SMUD bill, the full past-due charges need to be paid to avoid interruption of your service.

  • Why is my bill so high?

    Here's the brief answer. (Click "View all" below for a fuller answer.) 1: Make sure your last payment has been credited to your account. 2: Check your daily usage information on your bill. Make sure it's within 5 kWh of the last bill's total. 3: Check the number of days billed. SMUD billing periods range from 27 to 34 days. 4: Have you added appliances? Had overnight guests?

  • Can I make payment arrangements? Can I get an extension?

    For qualifying accounts, payment arrangements are available through our automated telephone system -- 888-742-7683.

  • Can I pay for someone else's account? For free?

    Yes. Through you can choose to make a one-time payment for no charge. You will need the SMUD account number and the ID number from the invoice remittance stub.

  • What is my balance?

    Your account balance can be obtained either from the automated phone system or by signing into Manage Your Account at Your account number is required.

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