Contact Us

csr at work

As a community-owned electric utility, we exist only to serve our customers, and we pride ourselves on responding to your power needs as quickly as we can.

To report an outage, call 1-888-456-SMUD (7683)

For most other needs, contact Customer Service.

  • For residential customers (English): 1-888-742-SMUD (7683)
  • For residential customers (Español): 1-866-651-4420
  • For business customers: 1-877-622-SMUD (7683)
  • TDD number for the hearing impaired: 1-916-732-6630; after business hours, 1-916-732-5596.

SMUD's regular business hours are as follows:
Customer phone service - Mon. - Fri., 7 a.m. to 7 p.m.
Customer lobby service (6301 S Street) - Mon. - Fri., 8 a.m. to 6 p.m.
Business offices - Mon. - Fri., 8 a.m. to 5 p.m.

E-mail us at customerservices@smud.org

Connect with us online for more information on programs, news and energy-related topics:

Visit or write to us:
Sacramento Municipal Utility District
Customer Service Center
6301 S St.
Sacramento, CA 95817
(View a map.)

Mailing address:
P.O. Box 15830
Sacramento, CA 95852-1830

Contact our executive managers

Report a problem
Outages: 1-888-456-7683
Downed or damaged power lines or poles: 1-888-456-7683 or 911
Power theft: 916-732-6594
Graffiti on SMUD equipment: 916-732-6043

Service requests
Moving connections: 1-888-742-7683
Construction services: 916-732-5700
Call before you dig: call 811 or go online to www.Call811.com

To file a claim
Fill out this claim form and one identical copy for yourself, include one copy of all attachments and send to this address :

Sacramento Municipal Utility District
Attn: Claims - MS K202
P.O. Box 15830
Sacramento, CA 95852-1830
You can also fax your claim to: 916-732-5207 (include all attachments)

Frequently Asked Questions

  • What is the minimum that can be paid to prevent disconnection?

    If you have received a telephone reminder regarding your unpaid SMUD bill, the full past-due charges need to be paid to avoid interruption of your service.

  • Why is my bill so high?

    Here's the brief answer. (Click "View all" below for a fuller answer.) 1: Make sure your last payment has been credited to your account. 2: Check your daily usage information on your bill. Make sure it's within 5 kWh of the last bill's total. 3: Check the number of days billed. SMUD billing periods range from 27 to 34 days. 4: Have you added appliances? Had overnight guests?

  • Can I make payment arrangements? Can I get an extension?

    For qualifying accounts, payment arrangements are available through our automated telephone system -- 888-742-7683.

  • Can I pay for someone else's account? For free?

    Yes. Through smud.org you can choose to make a one-time payment for no charge. You will need the SMUD account number and the ID number from the invoice remittance stub.

  • What is my balance?

    Your account balance can be obtained either from the automated phone system or by signing into Manage Your Account at smud.org. Your account number is required.

View All

Get Money Back From SMUD

Save money—and energy—with energy-efficient appliances.

Learn More