Vulnerable Population Program

Your safety is our priority. The Vulnerable Population program is an “opt in” program where vulnerable customers can self-identify so they can receive additional communications and advanced notification of de-energization events. If you think that disconnection during an extended period could cause distress, then we recommend that you enroll in the Vulnerable Populations program.

We notify all customers of a de-energization event, but Vulnerable Population customers receive additional communications pre-wildfire season and potentially during the season. Please keep in mind that temporary power outages may occur – please be prepared. We make every effort to prevent outages but cannot guarantee that they will not occur. Wherever possible, SMUD will provide potentially impacted customers with notice before implementing any de-energization action, using all available channels to reach customers. 

To enroll, please fill out the form below. 

To dis-enroll please email SMUD at vulnerablepopulations@SMUD.org