Latest updates
We continue to actively monitor the evolving COVID-19 situation and are taking proactive steps to minimize risk. This section will be updated when we take additional actions.
In response to the COVID-19 pandemic and growing economic challenges, SMUD announced it will extend the suspension of disconnecting power due to non-payment for residential and commercial customers until May 30. Customers who are behind on payment will still owe SMUD for service, they will just not lose power at this time. Read the news release
3/27/20 - Extending suspension of power shutoffs to April 17 and scam warning
We're extending the suspension of disconnecting power due to non-payment for residential and commercial customers until April 17. Customers who are behind on payment will still owe SMUD for service, they will just not lose power at this time. Customers are also reminded to beware of scams and fraud by learning how to identify scams. Read the news release
3/18/20 - Closure of all SMUD buildings and cancellation of Board meetings
SMUD is closing all buildings to the public and will handle all customer business online and via phone channels. Most importantly though, all SMUD outage response levels remain unchanged and all functions necessary to run the power system will operate as normal. In addition to building closures, the SMUD Board of Directors has canceled its regularly scheduled Board of Directors meeting March 19 and all Board Committee meetings until further notice. Read the news release
3/17/20 - Closure of SMUD Customer Service Center and Headquarters building
SMUD’s Customer Service Center and Headquarters building will close starting Wednesday, March 18 to minimize the risk of exposure to coronavirus (COVID-19) to our employees and customers. Payments can be made in My Account or by calling 1-888-742-7683. Customers wishing to pay at a pay station are encouraged to contact the pay station ahead of time, as their hours of operation may change.
3/16/20 - Implement new Board and Committee Meeting procedures
We will continue our regularly scheduled Board and Committee meetings but will implement measures to minimize the spread of COVID-19 and limit the number of people at public events. These measures include strongly encouraging live streaming meetings versus attending in person and introducing new ways to provide public comment. Learn about the changes
3/13/20 - Suspend power shutoffs for non-payment
Through March 31, we will not disconnect power due to non-payment for all customers. We will also reconnect customers whose service was disconnected due to non-payment as long as the meter or equipment is not damaged and conditions are safe. We want all of our customers to have power at this time. Read the news release
3/11/20 - Postpone all large non-essential meetings
Until at least April 8, we have postponed all non-essential meetings with more than 50 participants. We limited employee participation at external events to essential staff only. We also asked that members of the public with COVID-19 risks due to potential exposure and/or travel to refrain from entering SMUD facilities to reduce risk of exposure to our employees and the public. Read the news release
2/28/20 - Suspension of non-critical employee travel
We suspended all non-critical employee travel until March 31. International travel was suspended altogether to countries designated by the Centers for Disease Control (CDC) as Level 3 and Level 2. We implemented the restrictions to limit the number of employees that may be exposed to COVID-19 at airports, conferences and business meetings. Read the news release