We're here for you
We’re committed to the health and well-being of our community. As we navigate through these challenging times, we're taking actions to make sure we continue to deliver reliable and uninterrupted power and that our customers remain safe.
We will not disconnect power due to non-payment for all customers. We also offer payment arrangements to help pay your bill.
The safety of our community is a top concern. Learn how we're keeping you safe, including the closure of all SMUD buildings to the public.
Get the latest updates on what we're doing to reduce the risk of COVID-19 and read the news releases with more in-depth information.
Help with your bill
We know customers may experience financial hardship during this time. We want to help.
Not shutting off power for non-payment
Extended through April 17, we will not disconnect your power due to non-payment. We want all of our residential and commercial customers to have power at this time. Customers who are behind on payment will still owe SMUD for service, they will just not lose power at this time.
Providing flexible payment options
For customers who may have difficulty paying their bill, we offer several payment arrangement options for qualified customers.
- Installments: If you need more time to pay your bill, add the current balance to next month's bill or divide it over several months.
- Minimum payment: Lower your current month's bill to prevent service disruption by paying the minimum required payment. The remaining balance will carry over to next month's bill.
Additional payment options
Payment drop boxes are open and accepting payments, as are many SMUD remote pay stations. These third-party locations may have altered hours. Please contact them to confirm.
Digital tools to help get things done
Our website and online tools are available 24/7 whether you're taking a break while working from home or getting some fresh air on a walk around the block.
You can pay your bill and access account information 24/7 through My Account. With My Account you can:
- View and pay your bill
- Set up payment arrangements
- Check your usage
- Sign up for outage and billing alerts
For eligible low-income customers, we offer the Energy Assistance Program Rate (EAPR). EAPR provides eligible customers a monthly discount based on household size and income at the time of application.
Safety is our priority. We've changed the way we're doing business to keep our customers and employees safe.
SMUD buildings closed to the public
To help reduce the risk of COVID-19, we've closed all buildings to the public and will handle all customer business online and via phone channels. Buildings will be closed through at least April 17 and include the Customer Service Center and lobby at 6301 S Street, Headquarters building and East Campus-Operations Center.
All SMUD outage response levels remain unchanged and all functions necessary to run the power system will operate as normal.
Our customer service representatives are available at 1-888-742-7683 for customer needs and to also handle business that may have required a visit.
Parent resources for homeschooling children
We've partnered with the National Energy Education Development Project (NEED) to bring you fun, energy-focused activities for your study-at-home learners. New lessons for K-12 students will be added several times a week.
Beware of scams and fraud
Scammers are taking advantage of the COVID-19 pandemic. For your safety, remember that we will never call you and direct you to a non-SMUD payment facility or require a specific method of payment (such as a wire transfer or money card) to pay your electric bill. Our field crews always carry photo ID and are happy to show it to you. We'll also never email you asking for financial information.
Safety in the field
We’re committed to the health, well-being and safety of our community, and are taking extensive measures to reduce the risks of COVID-19 to our employees and the public while we continue to deliver safe, reliable power. That includes working with our contractors to use social distancing measures for essential work.
Take precautions at home and in public
We have always been vigilant in maintaining a safe work environment and in keeping our community safe. You can get safety tips for home, work and public gathering by reviewing the CDCs recommendations to help prevent the spread of COVID-19.
We continue to actively monitor the evolving COVID-19 situation and are taking proactive steps to minimize risk. This section will be updated when we take additional actions.
Actions we've taken
3/27/20 - Extending suspension of power shutoffs to April 17 and scam warning
We're extending the suspension of disconnecting power due to non-payment for residential and commercial customers until April 17. Customers who are behind on payment will still owe SMUD for service, they will just not lose power at this time. Customers are also reminded to beware of scams and fraud by learning how to identify scams. Read the news release
3/18/20 - Closure of all SMUD buildings and cancellation of Board meetings
SMUD is closing all buildings to the public and will handle all customer business online and via phone channels. Most importantly though, all SMUD outage response levels remain unchanged and all functions necessary to run the power system will operate as normal. In addition to building closures, t
3/17/20 - Closure of SMUD Customer Service Center and Headquarters building
SMUD’s Customer Service Center and Headquarters building will close starting Wednesday, March 18 to minimize the risk of exposure to coronavirus (COVID-19) to our employees and customers. Payments can be made in My Account or by calling 1-888-742-7683. Customers wishing to pay at a pay station are encouraged to contact the pay station ahead of time, as their hours of operation may change.
3/16/20 - Implement new Board and Committee Meeting procedures
We will continue our regularly scheduled Board and Committee meetings but will implement measures to minimize the spread of COVID-19 and limit the number of people at public events. These measures include strongly encouraging live streaming meetings versus attending in person and introducing new ways to provide public comment. Learn about the changes
3/13/20 - Suspend power shutoffs for non-payment
Through March 31, we will not disconnect power due to non-payment for all customers. We will also reconnect customers whose service was disconnected due to non-payment as long as the meter or equipment is not damaged and conditions are safe. We want all of our customers to have power at this time. Read the news release
3/11/20 - Postpone all large non-essential meetings
Until at least April 8, we have postponed all non-essential meetings with more than 50 participants. We limited employee participation at external events to essential staff only. We also asked that members of the public with COVID-19 risks due to potential exposure and/or travel to refrain from entering SMUD facilities to reduce risk of exposure to our employees and the public. Read the news release
2/28/20 - Suspension of non-critical employee travel
We suspended all non-critical employee travel until March 31. International travel was suspended altogether to countries designated by the Centers for Disease Control (CDC) as Level 3 and Level 2. We implemented the restrictions to limit the number of employees that may be exposed to COVID-19 at airports, conferences and business meetings. Read the news release