Residential Customer Service

From here, you can review your account, pay your bill, learn about our rates and get familiar with smart meters.

Need more information?

Here's how you can contact us.

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Frequently Asked Questions

  • What is the minimum that can be paid to prevent disconnection?

    If you have received a telephone reminder regarding your unpaid SMUD bill, the full past-due charges need to be paid to avoid interruption of your service.

  • Why is my bill so high?

    Here's the brief answer. (Click "View all" below for a fuller answer.) 1: Make sure your last payment has been credited to your account. 2: Check your daily usage information on your bill. Make sure it's within 5 kWh of the last bill's total. 3: Check the number of days billed. SMUD billing periods range from 27 to 34 days. 4: Have you added appliances? Had overnight guests?

  • Can I make payment arrangements? Can I get an extension?

    For qualifying accounts, payment arrangements are available through our automated telephone system -- 888-742-7683.

  • Can I pay for someone else's account? For free?

    Yes. Through you can choose to make a one-time payment for no charge. You will need the SMUD account number and the ID number from the invoice remittance stub.

  • What is my balance?

    Your account balance can be obtained either from the automated phone system or by signing into Manage Your Account at Your account number is required.

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