​Power Protection

Current Power Protection customers

You’ll continue to be enrolled in Power Protection and your service agreement remains the same.

Here’s how to file a claim:

  1. Email or call Daryl Beatty at 916-732-6421
  2. SMUD will determine the cause of the surge
  3. We’ll inspect the device to see if it experienced a surge (LED lights are inspected to see if a surge occurred).
  4. You submit receipts or estimates for replacement of damaged equipment.
  5. Your claim will be reviewed by SMUD for payment.

How it works:

A whole house surge protector was installed on your meter to intercept power surges. It protects appliances with motors, such as:

  • Dishwasher
  • Microwave
  • Air Conditioner
  • Washer/Dryer
  • Refrigerator

For our enrolled customers, the Power Protection whole house protection program remains $6.95 per month, added to your monthly SMUD bill.

Most appliances are warrantied by the manufacturer against damage from surges. Please refer to SMUD's Terms and Conditions and:

LEA International Manufacturer's Warranty (for devices installed between 1998 - 2004)

EFI Electronics Manufacturer's Warranty (for devices installed between 2005 – 2012)

Meter-Treater (for devices installed in 2013)

 

EFI Electronics 20 Year Limited Warranty Warranty Assistance: Call 1-800-877-1174

20-Year Product Coverage

EFI will repair or replace this Surge Protection Device (SPD) if defective in material or workmanship or if damaged by an electrical surge (including those caused by lightning) for a period of twenty (20) years from date of installation, or twenty (20) years and six (6) months from date of manufacture, whichever comes first.

20-Year White Appliance Coverage

EFI will repair or replace residential "White Appliances" which sustain surge damage provided the surge protection device was (1) fully functional immediately prior to claim event, (2) still under warranty, and (3) damaged by the claim event. In the event that a power surge runs through the main electrical service, passes through the protector, and causes damage to "White Appliances" EFI will, at its election, pay fair market value of the damaged appliance, or pay for the cost of the repair (EFI liability will not exceed $5,000 for any one piece of equipment or $2 million per household). Electronic equipment that is microprocessor based, or which has an alternate electrical path is excluded. A "White Appliance" is defined as a washer, dryer, stove, refrigerator, freezer, dishwasher, garbage disposal, HVAC, furnace, well pumps, or hard wire garage door openers. Coverage is primary to any applicable product warranties, service contracts and insurance policies.

This coverage applies to the end-user at the residence where the product is installed and is the exclusive remedy under this warranty, whether based on contract, tort, including negligence, or otherwise. EFI reserves the right to audit damage, site and/or cost of repairs and may require a notarized proof of loss. Claims must be made within 30 days of damage. This warranty does not cover damage associated with sustained overvoltages, vandalism, theft, normal wear and tear, obsolescence, abuse, nonauthorized modification or alteration, misuse, improper installation or catastrophic events.

Except as expressly provided by this warranty, EFI disclaims liability for any incidental, indirect, special or consequential damages arising out of the sale, lease or use of any EFI product (including without limitation lost business profits, loss of data and all freight, mileage, travel time and insurance charges associated with warranty coverage claims). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights and you may have other rights which vary from state to state. This warranty is valid in the United States and Canada only.

LEA International Whole-House Extended Warranty & Equipment Protection Plan

Call 1-813-621-1324 The LEA International HSPC extended residential warranty and equipment protection plan extends the basic product warranty and the equipment protection. When the LEA HSPC surge protection device is installed by a utility authorized installer or a licensed contractor, the product warranty and equipment protection plan described below is valid for a period of 20 years from the date installed.

Equipment protection plan

If the LEA International Home Surge Protection Center (HSPC) fails and a transient voltage/surge current passes through any of the HSPC protected paths (A/C power, cable coax, or telephone line) and causes damage to properly connected equipment, LEA will replace or pay to repair the equipment that is damaged.

Warranty is subject to the conditions below:

Proper installation and use

LEA HSPC protection device must be installed by a licensed electrician. Building wiring and other connections to protected equipment must conform to applicable codes (NEC or CEC). No other ground wires or ground connections may be used. All wires (including telephone lines, signal/data lines, coaxial cable) leading into the protected equipment must pass through the single LEA device. The equipment to be protected must be indoors in a dry location, with no other paths of electrical surge entry, and in the same building which is protected by the HSPC.

Notification

Within 30 days after discovery of any damage to protected equipment, the homeowner must contact the electric utility or its authorized service center. Further instructions will then be provided.

The failed surge suppression device must be returned with a letter explaining how and when the failure occurred. Included in the letter must be an advisement of damages to connected equipment and a supporting estimate or repair bill from an authorized service center.

Unless waived by LEA, the damaged equipment must be sent to our Tampa facility for inspection. Shipping charges are the responsibility of the customer and will be reimbursed with approved claims. LEA reserves the right to inspect the customer's facility. Damaged part(s) will be available until the claim is finalized.

Determination of failure

The LEA protection device must show signs of surge damage, or must be performing outside of design specifications.

Claims payment

Once LEA has determined that the customer is entitled to compensation, LEA will, at its election, pay the present fair market value of the damaged equipment, or pay for the cost of the repair, or send replacement equipment.

Limitation of liability

LEA International's liability will not exceed $5,000 for any one piece of equipment or $2,000,000 in damages for any one installation location. Medical and life support equipment is expressly excluded.

A 15-year residential extended surge suppressor limited warranty.

This is not an insurance program

What does this warranty cover?

Meter-Treater, Inc. (MTI) warrants to its Customers that the hardware surge protection device (SPD) that MTI manufactures and sells will be free from defects in materials and workmanship. This extended limited warranty covers consequential damages to standard residential equipment, as defined herein, as a result of a transient voltage or surge voltage as defined by IEEE C62 Standards. Standard residential equipment is defined as 'white appliances' such as HVAC, clothes washers and dryers, refrigerators, dishwashers, electric ranges and other major home appliances. If an appliance is not listed above, then the general determination for warranty coverage is that the appliance must be a motor-driven load within the residence. MTI will make the final determination.

This warranty is transferable to the utility customer, however, adequate care and maintenance is required per Section D. Lack of proper care or maintenance may void this warranty. This warranty does not cover any SPD where MTI's nameplate or other identification has been deliberately tampered with or removed.

For those units shipped prior to March 1, 2009, the original published warranty terms remain.

How long does the coverage last?

This warranty is valid fifteen (15) years starting from the date of manufacture. If you have questions as to the date of the original shipment, please contact MTI. This warranty can not be purchased after the SPD is placed in service.

What will Meter-Treater, Inc. do?

f any SPD proves defective during the applicable warranty period, MTI will repair or replace the SPD. MTI's sole liability and the customer's sole remedy for failure of the SPD shall be limited to repair or replacement. If it is determined that a transient voltage/surge entered via the utility's power line and passed through the SPD causing consequential damage to standard residential equipment or residential appliances located inside a single family residence, then the proper warranty procedures as described in Section E, "How To Get Service?" should be followed. The SPD's light(s) must be extinguished with power applied and surge activity must be verified by MTI.

MTI's liability, per occurrence, will not exceed $5,000 to any one (1) specific device or appliance with a maximum of $500,000 over the life of this warranty. Upon evaluation, you will be notified of the status of your warranty assessment. If it is determined that you are entitled to compensation, you will be given either the fair market value of the damaged equipment immediately preceding the failure,

reimbursed for reasonably incurred repairs, or paid the cost of reasonable estimated repairs, at the discretion of MTI, up to the cap set forth above. Determination of fair market value will be at MTI's sole discretion.

What does this warranty not cover?

The intent of this warranty is not to replace damaged equipment with new items. This warranty shall not apply to any defect, failure, damage caused by improper use, or inadequate maintenance or care. MTI shall not be obligated to furnish service under this warranty (a) to repair damage resulting from connection to incompatible equipment; or (b) to service a SPD that has been modified, altered or integrated with other products when such modification, alteration, or integration increases the time or difficulty of servicing the SPD.

This warranty excludes all wells, well pumps and supplementary pump equipment. This warranty excludes bodily injury to persons, defects caused by or damages resulting from misuse of the SPD, operation of the SPD under conditions exceeding MTI's specifications, such as continuous steady over-voltages as a result of power delivery system damage or flaws, any structural or electrical system damage to the facility where the device is installed or negligence in use of the SPD. Due to the unpredictable nature of power distribution faults, power outages, lightning, and continuous steady over-voltages as a result of power system delivery or faults, MTI will not be liable for any damage to products, structures, or wiring resulting from such causes.

Under no circumstances, will MTI guarantee performance for a lightning strike. This warranty excludes all stand-alone "electronic equipment."using microchip, microprocessor or transistor technology, such as but not limited to computers, televisions, DVD Players/Recorders and Security Systems.

How do I get service?

Product Warranty Procedure: In order to obtain service under this warranty, MTI must be given notice of the defect within seven (7) working days of discovery of the damaged SPD. MTI must be contacted to obtain a Return Merchandise Authorization (RMA) number. The SPD must be removed and returned to MTI with shipping prepaid. A letter explaining what damage was sustained and how the damage occurred should be included. MTI will pay for the shipping charges to return the SPD, after our inspection.

Consequential Residential Equipment Warranty Procedure: If you believe that you have consequential equipment damage, MTI must be given notice of connected equipment damaged within seven (7) working days of discovery of the damaged equipment. At that time, a warranty documentation form will be forwarded to you, which must be completed and filed within thirty (30) days of you notifying us of the claim. The warranty documentation form must be completed in its entirety and returned along with the failed SPD, according to the Product Warranty Procedure above. Further, a detailed description of the nature and extent of the repairs done and all consequential damage that occurred should be attached to the warranty documentation form. If the repair has not been done at the time the warranty documentation form is submitted, you must send an estimate of the needed repairs with the warranty documentation form. You agree to cooperate with MTI in the processing of your claim and provide any supplemental information requested by MTI within ten (10) business days of such request. Failure to provide the requested information within ten (10) business days will result in the claim being rejected. Thereafter, MTI shall have no further liability for the claim. The electric utility company, electrician, MTI or an authorized representative of MTI reserves the right to inspect the damaged equipment parts, as well as the installation location. Damaged parts must remain available for inspection until the warranty assessment is finalized.

The SPD's light(s) must be extinguished with power applied and surge activity must be verified by MTI. MTI shall be the sole judge of the SPD's failure.

How does state law apply?

These are the sole warranties made by Meter-Treater, Inc. with respect to the residential use of the Meter-Based 400/500/575 Series, the meter-based CL320 series, the MAP Series, and the Hardwire RCHW Series. No other express or implied warranties are given. Also, other than provided for above, consequential and incidental damages are not recoverable under this warranty. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

Meter-Treater, Inc., 1349 S. Killian Drive, Lake Park FL 33403 1-800-342-6890 / Fax 1-561-848-2372

This warranty complies with the Magnusson-Moss Act.

What is a power surge and why do I need to be concerned about it?

A power surge is a momentary surge of excess voltage or high-energy current. It may be caused by many conditions, such as lightning, which are beyond an electric utility’s control.

Power surges can damage electrical equipment, sometimes beyond repair. Electrical appliances and sensitive electronic equipment should be protected against power surges.

How do I know if the Plug-In Surge Protector is working?

Your Plug-In Surge Protector has lights which show it’s working. This protector will avert minor surges with no noticeable effects. When a surge is high enough, the protector shuts off power to the plugged-in device.

If this occurs, all you need to do is reset the surge protector as shown in your owner’s manual. If you’re unable to do so, or your surge protector no longer turns on, it may be worn out. Simply bring it to our Customer Service Center and we’ll replace it for you.

How do I know if the Whole House Surge Protector is working?

Your Whole House Surge Protector has a green LED light on the side, which is lit when the unit is functioning correctly. If the green light is off, or you hear an alarm, call us at 1-888-742-7683 to schedule a service call.

Why do I need both levels of Surge Protection Service?

Together, these surge protectors provide the maximum protection for your electrical appliances and sensitive electronic equipment.

The Whole House Surge Protector protects “white appliances” from surges that originate from outside your home, somewhere on the electrical grid.

What are white appliances?

  • Washer/Dryer
  • Stove
  • Refrigerator
  • Freezer
  • Dishwasher
  • Garbage disposal
  • HVAC
  • Furnace
  • Well Pump
  • Hard-wired garage door opener

The Plug-In Surge Protector protects sensitive electronics from surges originating from within your home.

Will the Whole House Surge Protector protect against low-voltage brown outs or "half power" conditions?

No. Your Whole House Surge Protector is designed to suppress harmful spikes in voltage and current. It won’t protect against low-voltage brown outs or black outs. If you experience a brown out, please call us at 1-888-742-7683.

What type of "inspection, testing and repair" will be performed at my electrical panel?

For your Whole House Surge Protector to function safely and correctly, a secure ground connection and tight electrical connections are required. Before the technician installs your surge protector, he or she will ensure the safe operation of the equipment.

Testing of the ground at your electrical panel will be performed, and any loose connections tightened as required. If there are worn or defective parts and/or extensive repairs are required, the technician will not be able to install your Whole House Surge Protector until the repairs have been properly completed.

Your technician will advise you about any corrective action(s) that will be required for proper installation of your surge protector.

The ground connection as well as the electrical panel and components within are your responsibility.

I have a Whole House Surge Protector and /or a Plug-In Surge Protector installed. I think a power surge damaged my appliances or plug-in equipment. What do I do?

Call the warranty hotline, found in the documentation provided when the Whole House and Plug-In Surge Protectors were initially installed in your home.

Warranty service is provided by the manufacturer of the surge protector(s), and all claims must go through them. See details in the warranties above.