We're here to help

We have options for you before disconnecting power for non-payment.
Please contact us for help with your bill.

We understand that many customers still face financial difficulties. We encourage residential and business customers with past-due bills to take advantage of our flexible payment options and emergency funding.

Help for residential customers       Help for business customers

Disconnection timeline

Normal billing and collections process resumed


Disconnection policies resumed.

Late fees resumed

late March

Late fees added to unpaid February bills.

Disconnections began


Disconnections began for non-payment.

Help with your bill

We understand the COVID-19 pandemic has impacted many of our customers and we’re committed to help you keep your power on.