Flexible payment arrangements
To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.
See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 7 a.m. - 7 p.m. at 1-888-742-7683.
We offer several discounts to qualified customers. If you qualify, these discounts will apply to your future SMUD bills. They won't apply to your past due balance.
A variety of community organizations are offering assistance to customers who are having difficulty paying their bills.
2022 California Arrearage Payment Program (CAPP)
Qualified customers will receive bill credits from 2022 California Arrearage Payment Program (CAPP), a state program that helps Californians pay eligible unpaid energy utility bills that accrued during the COVID-19 pandemic, between March 4, 2020 and December 31, 2021.
Energy utility customers do not need to apply to receive assistance under the 2022 CAPP program. We have applied for CAPP assistance on behalf of customers who incurred a past due balance on their energy bill during the COVID-19 pandemic relief period covering March 4, 2020 through December 31, 2021.
CAPP benefits are credited to qualified customer accounts on a rolling basis as energy utilities apply and are approved for CAPP funding. 2022 CAPP funding will be released to energy utilities by January 31, 2023.The credit will appear on their SMUD bill labeled "2022 CAPP Credit." Customers will be notified once the credit is applied.
Since customers will be required to settle accounts when we resume disconnections, if you have a remaining balance after the CAPP credit was applied, and were previously on an installment plan, you’ll need to reapply at smud.org/MyAccount or call us at 1-888-742-7683.
Visit CAPP page
Looking to take more control of your energy use? Explore our helpful tools.