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Residential Services
Whether you're new to SMUD or a long-time customer-owner, here's the information you need to get service, change service, report a problem or take advantage of our many programs and services.
Important numbers
- Report an outage (24 hrs): 1-888-456-SMUD (7683)
- Customer services (Monday through Friday, 7 a.m. to 7 p.m.): 1-888-742-SMUD (7683)
- TDD service (Monday through Friday, 8 a.m. to 6 p.m.): 1-916-732-6630
- TDD service (after hours): 1-916-732-5596
(Note: Requires use of an electronic text communication device for the hearing impaired)
Regular business hours
- Customer phone service: Monday through Friday (except holidays), 7 a.m. to 7 p.m., 1-888-742-SMUD (7683)
- Customer lobby service: Monday through Friday, 8 a.m. to 6 p.m., Customer Service Center, 6301 S St., Sacramento
- Business offices: Monday through Friday, 8 a.m. to 5 p.m.
Programs and services
As a SMUD residential customer, you can tap into a variety of services and programs.
- CFL: CFLs are good for the environment - but don't forget to recycle old bulbs.
- Rates: residential electric rates, comparisons to other utilities and links to other SMUD rates.
- Saving Energy: online home energy analysis, conservation tips, rebates and promotions, Peak Corps, shade trees, Advantage Homes, SolarSmart New Homes, and more.
- Services for Your Home: Greenergy®, Power Protection Service, HomePowerSM,third-party notification, Medical Equipment Discount Rate, tree trimming and wood chips.
- Payment Options: low-income programs, electronic funds transfer, pay station locations, information on reading your meter and bill and links to online account services.
- Energy Help: The EnergyHELP program is a way to provide help with the electric bills to people who need it most. Your tax-deductible donation will help.
- Real Estate Services: Get information on real estate issues concerning your property and or SMUD property.
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