We're here to help
As we prepare to resume disconnecting power for non-payment, we have options for you.
Please contact us for help with your bill.
We understand that many customers still face financial difficulties. We encourage residential and business customers with past-due bills to take advantage of our flexible payment options and emergency funding.
Normal billing and collections process resumes
Our normal payment, late fees and disconnection policies will resume.
Late fees resume
Late fees will be added to unpaid January bills.
Customers on our income-qualified (EAPR) rate are not charged late fees.
Disconnections begin for all unpaid accounts.
Help with your bill
We understand the COVID-19 pandemic has impacted many of our customers and we’re committed to help you keep your power on.