NOTICE: SMUD offices will be closed Monday, February 15, in observance of Presidents' Day. Learn more.

Report a Problem

Important numbers

  • Report an outage (24 hours): 888-456-SMUD (7683)
  • Customer services (Monday through Friday, 7 a.m. to 7 p.m.): 888-742-SMUD (7683)
  • TDD service (Monday through Friday, 8 a.m. to 6 p.m.): 916-732-6630
  • TDD service (after hours): 916-732-5596
    (Note: Requires use of an electronic text communication device for the hearing impaired)

Regular business hours

  • Customer phone service: Monday through Friday (except holidays), 7 a.m. to 7 p.m., 888-742-SMUD (7683)
  • Customer lobby service: Monday through Friday, 8 a.m. to 6 p.m., Customer Service Center, 6301 S St., Sacramento
  • Business offices: Monday through Friday, 8 a.m. to 5 p.m.
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