Special Notice: Due to technology issues, SMUD is temporarily unable to accept payments at any of the remote pay stations such as grocery or Wal-Mart stores. In-person payments can be made only at the SMUD Customer Service Center located at 6301 S Street, Sacramento.

If you made a payment at a remote pay station between Saturday, April 22 and Thursday, April 27 there may be a delay in the payment being credited to your SMUD account. Affected customers will not be assessed late penalties and no accounts will be disconnected as a result of the issue. Payments through the mail, our website or by calling SMUD are not affected. Please accept our apologies as we work around the clock to correct the issue.

Thoughtful man

In March 2012, SMUD put in place an opt-out program for customers who do not want to upgrade to a smart meter at their home.

This chart shows the benefits of smart meters as well as the additional costs associated with opting out.

Comparing SMUD meters

Smart meter (digital)
View your daily electricity use Yes
Outage detection Yes
Remotely connecting your service Yes
Future benefits like energy alerts and programs using a home area network Yes
Set-up fee FREE
Monthly charge FREE
 
Non-communicating meter (analog or digital)
View your daily electricity use No
Outage detection No
Remotely connecting your service No
Future benefits like energy alerts and programs using a home area network No
Set-up fee $127.00 (monthly payments available)
Monthly charge $14.00

For more information on the alternative meters or to upgrade to a smart meter, please call 1-888-742-7683.

Manufacturer information about the alternative meters can be found here:

For answers to common smart meter questions, click here.

If you would like to opt out, please contact us at 1-888-742-7683 or send us a secure email through My Account.

When customers do not have a smart meter, there are additional costs and conditions for the alternative meter and equipment, as well as for ongoing maintenance and meter reading.

Fees and eligibility