SMUD's privacy policy

Your privacy is fundamental to SMUD. In this policy, we'll discuss how we collect, use, disclose, transfer, and store your information and other topics affecting your information. Please take some time to read about our privacy practices and let us know if you have any questions.


Your personal information

SMUD's commitment to your privacy

SMUD is committed to maintaining the privacy of customer information in our possession. In keeping with this commitment, we are providing this Privacy Practices Disclosure notice to keep you informed of the type of information we collect, as well as how we collect it, use it, store it, and dispose of it.

  • We collect only the minimum information from you that is directly relevant and necessary to fulfill either SMUD business or the other purposes you have authorized.
  • We will identify the intended uses of your information when requesting it for purposes other than to facilitate SMUD business, as well as ask for your consent to such use.
  • We use your information only to facilitate SMUD business, to comply with the law, or to fulfill the other purposes you have authorized. It will not be used for any other purpose.
  • We keep your information only as long as is needed to facilitate SMUD business or to fulfill the other purposes you have authorized, and destroy it once no longer needed.

What personal information we collect

What personal information does SMUD collect for business purposes?
Examples may include, but are not limited to:

  • Name
  • Address
  • Phone Number
  • Driver’s License Number
  • Meter/Electricity Usage Data
  • Email Address
  • Social Security Number
  • Payment Information

How we use personal information

How does SMUD use my information for SMUD business purposes?

  • To establish and provide electric utility service, including to determine your credit worthiness.
  • To establish and manage SMUD-sponsored programs.
  • To maintain and operate the electric grid.
  • To comply with a law, regulation, legal process or governmental request.

In some instances, when you're on smud.org, we may transfer you to an outside service provided by a third-party operator. Occasionally, this new content may still seem to be a part of smud.org. In that case, we'll have an agreement in place with the third party that it will keep your personal information confidential and use it only to help us serve you.

How we protect personal information

SMUD takes precautions -- including administrative, technical, and physical measures -- to safeguard your personal information against loss, theft, and misuse, unauthorized access, disclosure, alteration, and destruction.

SMUD uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Doing so protects the confidentiality of your personal information while it is transmitted over the Internet.

When you post on a social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share. For example, if you provide your name and email address on a social networking service, that information is public. Please take care when using these features.

Access, integrity and retention of personal information

SMUD makes it easy for you to keep your personal information accurate, complete, and up to date. Just log into your account at www.smud.org and update it.

For other personal information, we make good faith efforts to give you access so you can ask us to correct the data if it is inaccurate or to delete the data if SMUD is not required by law or for legitimate business purposes to keep it.

We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by law.

You can request access, correction, or deletion by emailing us at webstaff@smud.org.

We'll keep your personal information for the time necessary to fulfill the purposes we've outlined in "How we collect and use customers' personal information" of this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's privacy

We like to share energy and safety information with students. For example, we give free classroom materials to teachers on energy awareness and safety, and areas of our website that share information about energy and safety are intended for children.

Because we share our customers' concern that children's privacy is not to be risked, please note that since we don't monitor the ages of those who use our website, parents and guardians must monitor children's use, and children under the age of 18 must not submit personal information on any website without the consent of a parent or guardian.

Cookies and other technologies

SMUD's website, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people visit most often, and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information.

However, when Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we protect these identifiers as private and personal. As is true of most websites, we gather some information automatically and store it in log files. This information includes IP addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and "clickstream" statistics. We use this information to understand and analyze trends, to administer the site, to learn about customer behavior on the site, and to gather aggregate demographic information about those who use the website. We may use this information in our marketing and advertising services.

In some of our email messages, we use a "click-through URL" linked to content on the SMUD website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, just don't click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Third-party sites and services

While browsing smud.org, you may encounter hypertext links to other websites. These third-party websites may send their own cookies to you, log your IP address, and otherwise collect data or solicit personal information. SMUD does not control and is not responsible for what third parties do for their websites, or how they handle your personal information. Please be cautious and consult the privacy policies posted on each third-party website for further information.

Questions

Prior to disclosing or using your information for non-SMUD business, we will obtain your consent. If you should prefer to opt-out after providing your consent, or for any other questions including verifying and updating the information we have stored for you, please contact SMUD Customer Service at the numbers below.

Residential Customers:
1-888-742-SMUD (7683)

Business Customers:
1-877-622-SMUD (7683)



SMUD may update its Privacy Policy from time to time. When we change the policy in a material way, we'll post a notice on our website along with the updated Privacy Policy.

Last updated: April 14, 2015

SMUD 6201 S Street, Sacramento, California, USA, 95817