Special Notice: Due to technology issues, SMUD is temporarily unable to accept payments at any of the remote pay stations such as grocery or Wal-Mart stores. In-person payments can be made only at the SMUD Customer Service Center located at 6301 S Street, Sacramento.

If you made a payment at a remote pay station between Saturday, April 22 and Thursday, April 27 there may be a delay in the payment being credited to your SMUD account. Affected customers will not be assessed late penalties and no accounts will be disconnected as a result of the issue. Payments through the mail, our website or by calling SMUD are not affected. Please accept our apologies as we work around the clock to correct the issue.

For Immediate Release: February 15, 2017

SMUD offices closed for Presidents' Day

SMUD offices will be closed on Monday, February 20, 2017 in observance of Presidents’ Day.

The following regular business hours will resume on Tuesday, February 21:

Residential customer phone service 7 a.m. to 7 p.m. 1-888-742-7683
Commercial customer phone service 8 a.m. to 5 p.m. 1-877-622-7683
Customer lobby service 8 a.m. to 6 p.m. Customer Service Center
6301 S St., Sacramento
Business offices 8 a.m. to 5 p.m.  

SMUD's 24-hour electric outage number, 1-888-456-SMUD (7683), will continue operating throughout the holiday. If power goes out, customers should notify SMUD immediately. In the event of an electrical problem, customers should be prepared to give their address, phone number, nearest cross street and a brief description of the problem.