SMUD goes mobile
Electric utility’s user-friendly website is now available on smart phones
SMUD has a new way for customers to view their account, see their energy usage, pay their bill and check on power outages via their mobile phone. SMUD’s new mobile website, SMUD Mobile, is optimized for use with iPhone and Android smart phones and is compatible with many other browser-enabled phones as well. The application was also designed to minimize impact to mobile phones that have data plan caps.
SMUD Mobile is very easy to navigate. It features a single menu button in the upper right section of the screen that is available from any page. It flips or fades the screen to display a full-screen option that presents the user with all available navigation options in one place. When a user logs in, the logout button is available in the menu as well as from any page.
Since smart phones make up about 50 percent of the mobile market nationwide, they are an important way for SMUD to connect with customers.
The My Account section of the site offers those with a login the ability to view the outage status at their specific location, see their energy usage, view their bill and pay their bill–all online from their phone. The mobile site accepts Visa or Mastercard or users can pay with a bank account.
To make it easier for customers to pay their bill, SMUD Mobile also provides alternative ways to pay such as showing users where local pay stations are and allowing them to display a map of their location or call the pay stations. It also allows a user who does not have a My Account login to make a one-time payment.
The outage map lets users see the entire SMUD service territory and gives them the same data available on the current website.
Already, about 10 percent of SMUD customers are using SMUD Mobile, which can be accessed by typing smud.org in your mobile phone’s web browser.