Customer Support TEST PAGE

Contact us

Power outages

Check for outages in your area, report an outage and get answers to frequently asked questions.

View and report outages

Live chat & email

Monday - Friday, 7 AM to 7 PM

Get help faster and email us securely when you log in to My Account.

Log in to connect

Residential support

Monday - Friday, 7 AM - 7 PM

English: 1-888-742-7683

After hours: 1-916-732-5596

Español: 1-866-651-4420

TTY for hard of hearing:
1-916-732-6630

Business support

Monday - Friday, 8 AM - 6 PM

1-877-622-7683

Find my advisor

Construction services:
1-916-732-5700

REPORT A PROBLEM | CUSTOMER SERVICES | SAFETY CONTACTS

Resources

Ways to pay

Discover the many ways to pay your SMUD bill.

Payment arrangements

Need more time to pay your bill? Explore your options in My Account.

Low-income discount

You may qualify for a discount based on your household size and income.

Help for seniors

Our Senior ID and Third-Party Program can help those who are 62 or older.

Explain my bill

View bill samples to understand your energy use and charges.

Budget Billing

Residential non-solar customers can set a bill amount for up to 12 months.

Custom Due Date

Choose a payment due date range that best meets your needs.

Billing FAQs

Get answers to frequently asked questions.

PAPERLESS BILLING

With My Account, you can easily access services our customers use most

Pay bills online
Customize your payment options
Manage text and email alerts
View your energy usage
Enroll in special program options
Maximize features of the SMUD App

Sign up for My Account

Self-service tools

Ways to save

Customer services

SMUD contacts

General inquiries: customerservices@smud.org
Non-emergency SMUD equipment maintenance:
1-916-732-6043
EV support program:
1-877-384-3571
Energy efficiency equipment loan contacts:
1-916-732-5081
SMUD Energy Store:
1-844-307-0443

Language services