Alert FAQs

What are alerts?

Alerts are informational notifications that SMUD uses to communicate with you about your service. They are delivered in the form of emails, text messages and voice messages.

How do I sign up for alerts?

To sign up for optional alerts, click Manage alerts after you log in to My Account.

What types of alerts can I sign up for?

You can sign up to receive alerts via text, email and voice (phone call). The types of alerts available vary by program. To manage your alerts, click Manage alerts after you log in to My Account.

Is there a cost to receive alerts?

No. SMUD does not charge for alerts. However, text, data and usage rates of your wireless carrier, internet provider and landline phone provider may apply. Please check with your providers for the terms of your plans.

How often will I receive alerts?

The quantity and frequency of the alerts you receive depend on the type of notifications you choose to receive. For example, if you sign up for Outage Alerts, you will receive a notification whenever new information is available. It is not uncommon to receive three notifications during an unplanned outage.

Will my personal information be given or sold to a third party?

SMUD is strongly committed to protecting customer information. Your personal information will not be sold to a third party. Sometimes we use a third-party vendor to send the alerts. Your information may be used only for this purpose. For more information, please refer to our Privacy Policy.

How do I stop alerts?

There are several ways to stop alerts. The easiest is to click Manage alerts after you log in to My Account. From there, you can opt out of most notifications. For other ways to stop specific types of alerts, see text alerts, email alerts and voice alerts below.

Please note: SMUD may still send you important information about your service such as emergency and safety notifications after you opt out of the optional alerts.

When will I start receiving alerts?

Alerts may take a full billing cycle before you start receiving them.

How do I know if SMUD has my correct email address?

When you sign up for email notifications online, all of the email addresses you provided will be displayed. If you wish to use one of these, please select it. You can also provide a new email address. Update your email address anytime by clicking Manage alerts after you log in to My Account.

Does SMUD charge per email alert?

No. SMUD does not charge for email alerts. However, the data rates of your wireless carrier may apply. Please check with your carrier for the terms of your plan.

How do I know if an email alert is really from SMUD?

Each email will be clearly marked that is from SMUD. You can also look for the SMUD logo. Additionally, most emails will include a physical address for SMUD and additional contact information such as a phone number. If at any time you are unsure about a text you have received, please contact us.

How will my email address be used?

SMUD is strongly committed to protecting customer information. We'll only send emails about your SMUD service or other information you have authorized. Additionally, in accordance with the federal CAN-SPAM Act, we provide the following three components in non-transactional emails that communicate information about SMUD services or programs:

  • Message Identification: Email is clearly marked as being from SMUD.
  • Opt-Out Mechanism: Each email includes an UNSUBSCRIBE and/or EMAIL PREFERENCES link at the bottom.
  • Sender Identification: Each email includes a valid physical address.

How do I stop email alerts?

If you no longer wish to receive optional email alerts, click on UNSUBSCRIBE at the bottom of an email. You can also change your notification preferences by clicking Manage alerts after you log in to My Account. It may take up to 10 days for your unsubscribe request to take effect. We appreciate your patience during this time period should you receive one or two additional emails.

Please note: SMUD may still send you important information about your service such as emergency and safety notifications after you opt out of the optional alerts.

Does SMUD verify my phone number?

Yes. The first time you sign up for text alerts, we'll send a verification text message to your phone with instructions. You'll need to reply "Yes" to register your phone for any subsequent notifications. If your phone has previously received SMUD text alerts and you are only changing or adding an alert, no verification is necessary in most cases. The exception is some financial transaction alerts require a slightly different verification process. For these alerts, you'll need to reply to it with a confirmation code.

Does SMUD charge per text message alert?

No. SMUD does not charge for alerts. However, usage rates of your wireless carrier may apply. Please check with your carrier for the terms of your plans.

Which wireless carriers deliver SMUD alerts?

The following wireless carriers are support SMUD alerts: Alltel AWCC, AT&T, Boost Mobile, Cellular One, MetroPCS, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless and Virgin Mobile USA. SMUD retains the right to amend this list at any time.

How do I activate text alerts?

Click Manage alerts after you log in to My Account. This webpage with allow you to sign up for alerts.

How do I stop text alerts?

If you no longer wish to receive any text alerts from SMUD, simply respond STOP to the most recent text you received. If you are receiving text alerts for more than one or our programs, you will need to click Manage alerts after you log in, and manage your notification preferences there.

Please note: SMUD may still send you important information about your service such as emergency and safety notifications after you opt out of the optional alerts.

Why is my text alert in pending status?

Your text alert may be pending because SMUD has not received your opt-in confirmation, your phone number is incorrect, or your phone number is not text enabled.

To receive text alerts, click Manage alerts after you log in to My Account and verify your text enabled phone number or request another confirmation text. Be sure to reply YES, when you receive the text from SMUD.

What number will SMUD use?

We'll use the phone number you have specified in your preferences. If you have not specified a phone number, we'll use the phone we have for your account. You can change the phone number by clicking Manage alerts after you log in to My Account.

How do I stop receiving voice alerts?

To stop receiving voice alerts, click Manage alerts after you log in to My Account.

Please note: SMUD may still send you important information about your service such as emergency and safety notifications after you opt out of the optional alerts.