Please be aware of scams targeting SMUD customers during the holiday season
SMUD urges customers to be on the lookout for scammers claiming to represent SMUD and threatening disconnection if immediate payments are not made. Scam activity tends to increase during the holiday season.
A common scam currently being used works like this:
- Scammers contact a customer —sometimes from a phone number that appears to be SMUD’s customer service number—and threaten disconnection if a payment is not made immediately via a pre-paid debit card, often at a pay station such as CVS or Safeway stores (not authorized SMUD pay stations). Some scammers have even asked for a cash payment to be made in person at a public location.
- The scammer demands that the customer call back a non-SMUD number with payment details.
- When the customer calls the number, it is answered with a recording of SMUD’s phone-based customer service menu.
- When the customer chooses a menu option, the call will go to voicemail or will be answered by a scammer posing as a SMUD employee.
Please note that SMUD representatives will never call a customer and direct them to a non-SMUD payment facility or require a specific method of payment such as cash, wire payment or money card.
A list of authorized SMUD pay stations can be viewed by visiting smud.org/Pay. The following are not SMUD authorized pay stations: CVS, RiteAid, Walgreens and Safeway. Also, SMUD does not accept payment via Green Dot, Money Pak, MoneyGram or Reloadit.
If customers receive a suspicious call, SMUD asks them to ask for a name and number, then hang up and call SMUD at one of the following published numbers:
Residential customers: 1-888-742-SMUD (7683)
Business customers: 1-877-622-SMUD (7683)
Customers can also email SMUD at firstname.lastname@example.org with the same information.
To learn more about how to protect yourself from fraud, visit smud.org/Scam.