For Immediate Release: December 16, 2020

SMUD and Plug In America partner to provide free one-on-one support for customers switching to electric vehicles

The SMUD EV Support Program makes the transition to driving electric simple by answering consumer questions related to electric vehicles

SMUD customers can now easily switch to clean, efficient electric vehicles (EV) with free help through a new enhanced EV Support Program, presented by Plug In America. The EV Support Program provides free personalized phone or email assistance to customers regarding electric vehicles, charging, incentives and any other topic related to EVs. Plug In America’s team includes EV experts with decades of experience.

“This partnership will allow us to ease the transition to clean vehicles for our customers, thus increase their use in the Sacramento region,” said SMUD CEO and General Manager Paul Lau.  “Increasing the use of clean fuel vehicles will enhance community sustainability, health and clean air.”

Through this new partnership, SMUD customers will have free, unlimited access to the SMUD EV Support Program Monday through Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m. The EV Support Program team is also able to answer detailed questions specific to the needs of Sacramento residents, including information about SMUD’s programs and incentives related to EVs. Plug In America also has created an EV Buyers’ Guide for Sacramento residents so customers have the best practices on purchasing an EV, including dealer negotiations.

This program expands upon the partnership between Plug In America and SMUD, which has already included the EV shopping website and Plug In America’s PlugStar dealer training in Sacramento, which ensures that EV customers have a positive shopping experience at the dealership.

“Electric vehicles not only create cleaner air, but they are also fun to drive and save consumers money on fuel and maintenance,” said Joel Levin, executive director of Plug In America. “We are very excited to help even more Sacramento residents discover the many benefits of driving electric.” 

The EV Support Program is currently available nationwide by contacting 1 (877) EV-HELP-1 or emailing Outside of Sacramento, the first inquiry is free, and is available beyond that through a contribution to Plug In America. More information is available at

About Plug In America

Plug In America is the nation’s leading independent consumer voice for accelerating the use of plug-in electric vehicles in the United States. Formed as a non-profit in 2008, Plug In America provides practical, objective information collected from our coalition of plug-in vehicle drivers, through public outreach and education, policy work and a range of technical advisory services. Our expertise represents the world’s deepest pool of experience of driving and living with plug-in vehicles. We drive electric. You can too.

About SMUD

As the nation’s sixth-largest, community-owned electric service provider, SMUD has been providing low-cost, reliable electricity for almost 75 years to Sacramento County (and small adjoining portions of Placer and Yolo Counties). SMUD is a recognized industry leader and award winner for its innovative energy efficiency programs, renewable power technologies, and for its sustainable solutions for a healthier environment. SMUD’s power mix is about 50 percent non-carbon emitting. For more information, visit