We're here for you
We’re committed to the health and well-being of our community.
As we navigate through these challenging times, we're taking actions to make sure we continue to deliver reliable and uninterrupted power and that our customers remain safe.
As an essential service provider, we're committed to taking proactive measures to limit the risk of exposure of coronavirus (COVID-19) for our employees and the public.
Learn more about how we’re helping you and how you can help, by exploring the resources below.
Help with your bill
We know customers may experience financial hardship during this time. We want to help. For those that can, thank you for paying your bill on time.
Not shutting off power for non-payment
We know how challenging things are right now and we’re here to help. Extended through January 4, 2021, we will not disconnect your power due to non-payment. And we won't add late fees to your bill. We want all of our residential and commercial customers to have power at this time.
Customers who are behind on payment will still owe SMUD for service, they will just not lose power at this time.
Eligible low-income customers can apply online for our Energy Assistance Program Rate which provides a monthly discount based on household size and income. We’ve recently adjusted our guidelines so more customers can qualify.
To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments. See if you qualify in My Account.
For those who can, thank you for paying your bill on time. There are several safe and easy ways to pay your bill. Online options include My Account, our guest pay option and the SMUD App. Or you can visit one of our authorized pay stations.
If you have higher electricity costs because of your medical equipment, we may be able to help. To qualify, a full-time resident of your household must have a medical necessity and complete the required form.
More resources
We're doing everything we can to help make things a little easier during these difficult times. We'll get through this, together.
Stay safe
The safety of our community is a top concern. Learn how we're keeping you and our crews safe, including the closure of all SMUD buildings to the public.
How you can help
If you can, pay your bill on time. You can also help neighbors in need by donating $1 or more monthly through EnergyHELP.
Business resources
We know many in our local business community are struggling. In addition to not disconnecting your power for non-payment, we've put together a variety of helpful resources.
STEAM educational resources
To help those who are homeschooling children, we're bringing you fun, energy-focused activities for your study-at-home learners. New lessons for K-12 students are added weekly.