We're here to help

As we prepare to resume disconnecting power for non-payment, we have options for you.
Please contact us for help with your bill.

We understand that many customers still face financial difficulties. We encourage residential and business customers with past-due bills to take advantage of our flexible payment options and emergency funding.

Help for residential customers Help for business customers

Disconnection timeline

Normal billing and collections process resumed

February

Disconnection policies resumed.

Late fees resumed

late March

Late fees added to unpaid February bills.

Disconnections began

mid-April

Disconnections began for non-payment.

Help with your bill

We understand the COVID-19 pandemic has impacted many of our customers and we’re committed to help you keep your power on.

Residential
Business

Flexible payment arrangements

To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.

See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 7 a.m. - 7 p.m. at 1-888-742-7683.

Minimum payment

Make the minimum required payment to avoid being disconnected.

See if you're eligible

Installment plan

Add the current balance to next month's bill or divide it out for up to 18 months.

Check if you qualify

Payment extension

If you need temporary help, extend your due date of your past balance.

See if you're eligible

Discounts

We offer several discounts to qualified customers. If you qualify, these discounts will apply to your future SMUD bills. They won't apply to your past due balance.

Energy assistance rate

Eligible low-income customers can apply online for our Energy Assistance Program Rate. Eligible customers can receive a monthly discount. We’ve recently adjusted our guidelines so more customers can qualify.

See if you qualify online

MED Rate discount

If you have higher electricity costs because of your medical equipment, we may be able to help. To qualify, a full-time resident of your household must have a medical necessity and complete the required form.

Learn more and see if you qualify online

Community resources

A variety of community organizations are offering assistance to customers who are having difficulty paying their bills.

Home Energy Assistance Program (HEAP)

Qualifying residents in our service area can receive a credit to their utility bill through the Home Energy Assistance program (HEAP). See if you qualify

Sacramento housing resources

The Sacramento Housing and Redevelopment Agency offers emergency rent and utilities assistance for qualified renters. Get assistance

2-1-1 Sacramento

Putting you in touch with over 1,600 community health and human service community programs. Find programs

Salvation Army

The Salvation Army is dedicated to meeting human needs without discrimination. Find services

California Arrearage Payment Program (CAPP)

All qualified customers have received bill credits in December from California Arrearage Payment Program (CAPP), a state program that helps Californians pay eligible unpaid energy utility bills that accrued during the COVID-19 pandemic, between March 4, 2020 and June 15, 2021.

CAPP funds have been disbursed to all eligible customers. The credit will appear on their SMUD bill labeled "CAPP Credit." Customers have been notified once the was applied.

Since customers will be required to settle accounts when we resume disconnections, if you have a remaining balance after the CAPP credit was applied, and were previously on an installment plan, you’ll need to reapply at smud.org/MyAccount or call us at 1-888-742-7683.

Visit CAPP page

Additional tools

Looking to take more control of your energy use? Explore our helpful tools.

Billing alerts

Custom Due Date

Choose a payment due date range that better meets your needs.

Learn about Custom Due Date

My Account

Get 24/7 access to your bill, make online payments, view your energy use and more with My Account.

SMUD App

View your bill, make a payment, monitor usage and more from your mobile device.

Get the SMUD App

Flexible payment arrangements

To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.

See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 8 a.m. - 5 p.m. at 1-877-622-7683.

Minimum payment

Make the minimum required payment to avoid being disconnected.

See if you're eligible

Installment plan

Add the current balance to next month's bill or divide it out for up to 18 months.

Check if you qualify

Payment extension

If you need temporary help, extend your due date of your past balance.

See if you're eligible

Business resources

COVID-19 relief resources

We’ve compiled a comprehensive list of local, state and federal financial and informational resources available to our business customers. See resources

Business Energy Advisor

Our Business Energy Advisor is a central hub of information to help you make informed and smart decisions about your business’ energy needs and equipment. Check it out

Recover, Reconnect, Rebuild

As the Sacramento business community continues to adjust to the challenges of COVID-19, California Capital is supporting business owners through free, high-quality business assistance. Get assistance

Sacramento Small Business Development Center

Stay up to date on the latest financial resources available and educational series on navigating the various application processes. View webinars

Virtual energy assessment

Connect with your Strategic Account Advisor to schedule a virtual or in-person audit of your business’ energy operations to lower your bill. Find your advisor

Energy Assistance for Non-Profits

If 75% of your facility is being used for housing purposes, you may qualify for our commercial low-income Energy Assistance Program Rate (EAPR) discount. See if you qualify