We're here to help
As we prepare to resume disconnecting power for non-payment, we have options for you.
Please contact us for help with your bill.
We understand that many customers still face financial difficulties. We encourage residential and business customers with past-due bills to take advantage of our flexible payment options and emergency funding.
Disconnection timeline
Normal billing and collections process resumed
February
Disconnection policies resumed.
Late fees resumed
late March
Late fees added to unpaid February bills.
Disconnections began
mid-April
Disconnections began for non-payment.
Help with your bill
We understand the COVID-19 pandemic has impacted many of our customers and we’re committed to help you keep your power on.
Flexible payment arrangements
To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.
See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 7 a.m. - 7 p.m. at 1-888-742-7683.
Discounts
We offer several discounts to qualified customers. If you qualify, these discounts will apply to your future SMUD bills. They won't apply to your past due balance.
Community resources
A variety of community organizations are offering assistance to customers who are having difficulty paying their bills.
Home Energy Assistance Program (HEAP)
Sacramento housing resources
The Sacramento Housing and Redevelopment Agency offers emergency rent and utilities assistance for qualified renters. Get assistance
2-1-1 Sacramento
Putting you in touch with over 1,600 community health and human service community programs. Find programs
Salvation Army
California Arrearage Payment Program (CAPP)
All qualified customers have received bill credits in December from California Arrearage Payment Program (CAPP), a state program that helps Californians pay eligible unpaid energy utility bills that accrued during the COVID-19 pandemic, between March 4, 2020 and June 15, 2021.
CAPP funds have been disbursed to all eligible customers. The credit will appear on their SMUD bill labeled "CAPP Credit." Customers have been notified once the was applied.
Since customers will be required to settle accounts when we resume disconnections, if you have a remaining balance after the CAPP credit was applied, and were previously on an installment plan, you’ll need to reapply at smud.org/MyAccount or call us at 1-888-742-7683.
Additional tools
Looking to take more control of your energy use? Explore our helpful tools.
Flexible payment arrangements
To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.
See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 8 a.m. - 5 p.m. at 1-877-622-7683.
Business resources
COVID-19 relief resources
Business Energy Advisor
Our Business Energy Advisor is a central hub of information to help you make informed and smart decisions about your business’ energy needs and equipment. Check it out
Recover, Reconnect, Rebuild
Sacramento Small Business Development Center
Stay up to date on the latest financial resources available and educational series on navigating the various application processes. View webinars
Virtual energy assessment
Energy Assistance for Non-Profits
If 75% of your facility is being used for housing purposes, you may qualify for our commercial low-income Energy Assistance Program Rate (EAPR) discount. See if you qualify